LH
Linet H
1 reviews | Active since Jul 2012
25 Mar 2025, 09:07
SERVICE FAILURE FOR 7 WEEKS - BUT I GET CHARGED
I have complained about my internet connection in January. Rain insisted that I should replace my sim card on my one Router (I have 2) due to the fact that it throughs out an error SIM CARD FAULTY. It has been 10 week with poor internet connectivity and when you send a mail - they respond we will be in touch shortly - When the phone back, they start with unplug your router and reset, then they redirect to a different tower - just to have the same issue in 2 hours time. The best of all I have been waiting for 7 WEEKS for my sim card to be delivered, but I have to be patient because they will escalate the matter. - AND THEN NOTHING HAPPENS AND THEN WE SEND ANOTHER MAIL - BUT IN THE MEAN TIME YOU HAVE TO PAY FOR SERVICE THAT IS NOT BEING PROVIDED
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
25 Mar 2025, 09:31Hi Linet,
Thank you for bringing your network connection trouble to our attention.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network connection trouble to our attention.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply25 Mar 2025, 09:31
Official
Hi Linet,
Thank you for bringing your network connection trouble to our attention.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network connection trouble to our attention.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
LH
Linet H's updateReviewer Update
31 Mar 2025, 09:04It is a week later - still no contact with the team that should resolve the connectivity issue or pass the credit - but did have a call from logistics promising that if I accept the SIM CARD he will ensure that the issues gets resolved and that he would personally call me back. My response - first resolve the issues and then I will get the SIM - and again the person disappeared - more empty promises and lies
LH
Linet H's update31 Mar 2025, 09:04
Reviewer Update
It is a week later - still no contact with the team that should resolve the connectivity issue or pass the credit - but did have a call from logistics promising that if I accept the SIM CARD he will ensure that the issues gets resolved and that he would personally call me back. My response - first resolve the issues and then I will get the SIM - and again the person disappeared - more empty promises and lies
LH
Linet H's updateReviewer Update
01 Apr 2025, 10:15Good morning
It has now been close to 3 months - and you still have not resolved the issue and sending me the following private response does not rectify the poor service that Rain has been supplying.
Hi Linet,
We are currently liaising with the team the issue has been escalated to, and we will keep you updated once we receive feedback.
Please accept our sincere apologies, and we truly appreciate your patience as we work to resolve this matter
Regards,
rain.
This is the service levels that Rain provides and other people should know about it.
It has now been close to 3 months - and you still have not resolved the issue and sending me the following private response does not rectify the poor service that Rain has been supplying.
Hi Linet,
We are currently liaising with the team the issue has been escalated to, and we will keep you updated once we receive feedback.
Please accept our sincere apologies, and we truly appreciate your patience as we work to resolve this matter
Regards,
rain.
This is the service levels that Rain provides and other people should know about it.
LH
Linet H's update01 Apr 2025, 10:15
Reviewer Update
Good morning
It has now been close to 3 months - and you still have not resolved the issue and sending me the following private response does not rectify the poor service that Rain has been supplying.
Hi Linet,
We are currently liaising with the team the issue has been escalated to, and we will keep you updated once we receive feedback.
Please accept our sincere apologies, and we truly appreciate your patience as we work to resolve this matter
Regards,
rain.
This is the service levels that Rain provides and other people should know about it.
It has now been close to 3 months - and you still have not resolved the issue and sending me the following private response does not rectify the poor service that Rain has been supplying.
Hi Linet,
We are currently liaising with the team the issue has been escalated to, and we will keep you updated once we receive feedback.
Please accept our sincere apologies, and we truly appreciate your patience as we work to resolve this matter
Regards,
rain.
This is the service levels that Rain provides and other people should know about it.
LH
Linet H's updateReviewer Update
02 Apr 2025, 13:24 Hey Linet H,
Please know that we're looking into the issue and will be in contact with you to assist further.
Regards,
rain.
This is the same message that RAIN has been sending since January - Just because they send out the same communication does not make it believable or TRUE
I want the connectivity issues resolved and credit passed to my account
Please know that we're looking into the issue and will be in contact with you to assist further.
Regards,
rain.
This is the same message that RAIN has been sending since January - Just because they send out the same communication does not make it believable or TRUE
I want the connectivity issues resolved and credit passed to my account
LH
Linet H's update02 Apr 2025, 13:24
Reviewer Update
Hey Linet H,
Please know that we're looking into the issue and will be in contact with you to assist further.
Regards,
rain.
This is the same message that RAIN has been sending since January - Just because they send out the same communication does not make it believable or TRUE
I want the connectivity issues resolved and credit passed to my account
Please know that we're looking into the issue and will be in contact with you to assist further.
Regards,
rain.
This is the same message that RAIN has been sending since January - Just because they send out the same communication does not make it believable or TRUE
I want the connectivity issues resolved and credit passed to my account
LH
Linet H's updateReviewer Update
02 Apr 2025, 16:40 Hi Linet,
Thank you for taking our call, we will call you back with a resolution.
Regards,
rain.
RESOLVE THE ISSUE AND I WILL BELIEVE IT
REFUND THE OVER CHARGING AND I WILL BELIEVE YOU
ALL THAT RAIN DID WAS PHONE AGAIN, ESCALATE IT AGAIN, AND ENDED WITH A PROMISE TO CONTACT ME BACK
BUT AGAIN NO FEEDBACK - JUST A POST ON HELLO PETER TO SAY HEY WILL WORK ON IT - YOU HAVE BEEN WORKING ON IT FOR 3 MONTHS AND STILL THE ISSUE IS NOT RESOLVED
Thank you for taking our call, we will call you back with a resolution.
Regards,
rain.
RESOLVE THE ISSUE AND I WILL BELIEVE IT
REFUND THE OVER CHARGING AND I WILL BELIEVE YOU
ALL THAT RAIN DID WAS PHONE AGAIN, ESCALATE IT AGAIN, AND ENDED WITH A PROMISE TO CONTACT ME BACK
BUT AGAIN NO FEEDBACK - JUST A POST ON HELLO PETER TO SAY HEY WILL WORK ON IT - YOU HAVE BEEN WORKING ON IT FOR 3 MONTHS AND STILL THE ISSUE IS NOT RESOLVED
LH
Linet H's update02 Apr 2025, 16:40
Reviewer Update
Hi Linet,
Thank you for taking our call, we will call you back with a resolution.
Regards,
rain.
RESOLVE THE ISSUE AND I WILL BELIEVE IT
REFUND THE OVER CHARGING AND I WILL BELIEVE YOU
ALL THAT RAIN DID WAS PHONE AGAIN, ESCALATE IT AGAIN, AND ENDED WITH A PROMISE TO CONTACT ME BACK
BUT AGAIN NO FEEDBACK - JUST A POST ON HELLO PETER TO SAY HEY WILL WORK ON IT - YOU HAVE BEEN WORKING ON IT FOR 3 MONTHS AND STILL THE ISSUE IS NOT RESOLVED
Thank you for taking our call, we will call you back with a resolution.
Regards,
rain.
RESOLVE THE ISSUE AND I WILL BELIEVE IT
REFUND THE OVER CHARGING AND I WILL BELIEVE YOU
ALL THAT RAIN DID WAS PHONE AGAIN, ESCALATE IT AGAIN, AND ENDED WITH A PROMISE TO CONTACT ME BACK
BUT AGAIN NO FEEDBACK - JUST A POST ON HELLO PETER TO SAY HEY WILL WORK ON IT - YOU HAVE BEEN WORKING ON IT FOR 3 MONTHS AND STILL THE ISSUE IS NOT RESOLVED
LH
Linet H's updateReviewer Update
05 May 2025, 10:48 RE: #***9 - 5G legacy Cancellation | #***
Good morning
Good morning
CANCEL THE RAIN FACILITY EFFECTIVE IMMEDIATELY
I have no intention to continue with the below service:
Fighting since January to resolve a few issues is not acceptable - the best part is - the problems are still not resolved - I consider this theft that you make me pay for a service that you are NOT PROVIDING.
Collection of the router will happen when you have REFUNDED ME for the subscription that you insisted to be paid even when you did not provide the service
Crediting me 1 month when you made me pay for 4 just show how big the communication gab between you and your client really are.
Crediting me 1 month when you made me pay for 4 just show how big the communication gab between you and your client really are.
LH
Linet H's update05 May 2025, 10:48
Reviewer Update
RE: #***9 - 5G legacy Cancellation | #***
Good morning
Good morning
CANCEL THE RAIN FACILITY EFFECTIVE IMMEDIATELY
I have no intention to continue with the below service:
Fighting since January to resolve a few issues is not acceptable - the best part is - the problems are still not resolved - I consider this theft that you make me pay for a service that you are NOT PROVIDING.
Collection of the router will happen when you have REFUNDED ME for the subscription that you insisted to be paid even when you did not provide the service
Crediting me 1 month when you made me pay for 4 just show how big the communication gab between you and your client really are.
Crediting me 1 month when you made me pay for 4 just show how big the communication gab between you and your client really are.
LH
Linet H's updateReviewer Update
15 May 2025, 08:03My service was cancelled - please explain after you have been *****ing for 4 months - why you would have the audacity to steel again by running a debit order against my account
The highest form of *******ion and incompetence that you can experience
The highest form of *******ion and incompetence that you can experience
LH
Linet H's update15 May 2025, 08:03
Reviewer Update
My service was cancelled - please explain after you have been *****ing for 4 months - why you would have the audacity to steel again by running a debit order against my account
The highest form of *******ion and incompetence that you can experience
The highest form of *******ion and incompetence that you can experience
LH
Linet H's updateReviewer Update
22 May 2025, 11:58COMPETENCE - READ THE MAIL OF 2025/05/05
IS IT SO DIFFICULT TO ACTUALY KNOW WHAT YOUR ARE TALKING ABOUT BEFORE YOU CONTACT THE CLIENT.
EFFICIENCY IS AT THE SAME LEVEL AS GOVERNMENT - NONE-EXSISTANT AND YOU SHOULD FIT THERE WITH YOUR WORK ETHICS
IS IT SO DIFFICULT TO ACTUALY KNOW WHAT YOUR ARE TALKING ABOUT BEFORE YOU CONTACT THE CLIENT.
EFFICIENCY IS AT THE SAME LEVEL AS GOVERNMENT - NONE-EXSISTANT AND YOU SHOULD FIT THERE WITH YOUR WORK ETHICS
LH
Linet H's update22 May 2025, 11:58
Reviewer Update
COMPETENCE - READ THE MAIL OF 2025/05/05
IS IT SO DIFFICULT TO ACTUALY KNOW WHAT YOUR ARE TALKING ABOUT BEFORE YOU CONTACT THE CLIENT.
EFFICIENCY IS AT THE SAME LEVEL AS GOVERNMENT - NONE-EXSISTANT AND YOU SHOULD FIT THERE WITH YOUR WORK ETHICS
IS IT SO DIFFICULT TO ACTUALY KNOW WHAT YOUR ARE TALKING ABOUT BEFORE YOU CONTACT THE CLIENT.
EFFICIENCY IS AT THE SAME LEVEL AS GOVERNMENT - NONE-EXSISTANT AND YOU SHOULD FIT THERE WITH YOUR WORK ETHICS