Service Experience

On the 17th of April 2026 our 5G device stopped working in the morning so we contacted rain for a replacement. The incident was recorded and we were told that it would be delivered within 3-5 business days. Unfortunately that was not the case as we had to wait an additional two business days due to a holiday (27 April), and only received our device on the 29th of April. Upon arrival the device was not working and we called in and were told that it had to undergo a manual activation which took an additional 5 days without internet. That was very unsatisfactory as per my previous review, I am only adding an additional star because of the service I received from Em yesterday (4 May ) with my refund request for the days I spent without WiFi and because I actually received the refund. I would recommend that they look into their replacement service process and find a way to make it more efficient and reliable.