******* Service - Don't bother with them

Hi There, I have forwarded the email sent to your doc uploads with the attachments accordingly.

It has been a number of days, I still do not have feedback on this issue nor has it been resolved, I stand by my original review. Useless.

Let me make it simple for you, prior to being billed on 25 Feb, my account was up to date.

I did not make a payment on 25 Feb so the account was 995 in arrears.

I then made a promise to pay on 26 Feb to settle the outstanding 995, with a start payment of R50. Thereafter I did get paid on 27 Feb so I settled the promise to pay of R945 on THAT DAY.

This amount did not get allocated, so my promise to pay remained active AND my account remained in arrears of 995 because your systems and those running it are *********** *****s.

Then on 25 Mar my next bill was due, of R995. Because my Feb payment was not captured nor the promise to pay removed my bill sat at R1990 as it still says today as of writing.

I then got paid on 01 April, went onto the portal, clicked settle and it charged me another 945, the amount outstanding on the stupid promise to pay - WHICH AGAIN WAS NOT REMOVED FROM the flipping main account you *********** buffoons.

So in effect I have paid you 1940 that was not allocated to where it should be - the stupid promise to pay you implemented has ****ed everything up because you are ***********. At most I should be R50 in arrears which I would happily settle.

Irrespective, after this is resolved I would like this contract cancelled, it has caused me too much ****ing grief and time to be worth it anymore, absolutely pathetic.

I would like to speak to an actual human being about this instead of some AI bull**** over the phone or some idiot hiding behind and screen or chat room.

Hi Rain,

I am still awaiting feedback on this matter, I have received a mail indicating that the R945 from 01 APRIL has been allocated - my balance now is R1045...

This is still rather infuriating as I have mentioned multiple times there is a payment done on 27 FEBRUARY THAT IS ALSO NOT ALLOCATED - why is this so difficult for your idiotic technical staff to understand?

Please sort this out ASAP. I have been at this for over two weeks now, it is just as tiring for me as it is for you at this point.

Hi Rain,

I am still awaiting feedback on this matter, I have received a mail indicating that the R945 from 01 APRIL has been allocated - my balance now is R1045...

This is still rather infuriating as I have mentioned multiple times there is a payment done on 27 FEBRUARY THAT IS ALSO NOT ALLOCATED - why is this so difficult for your idiotic technical staff to understand?

Please sort this out ASAP. I have been at this for over two weeks now, it is just as tiring for me as it is for you at this point.
This is the email I received

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Hi Kameel,
Thank you for contacting rain.
Kindly note that the payment was received and it settled your payment plan account. Please note that you are still expected to pay your monthly subscription fee on your chosen date of payment, including the payment plan arrangement.
If there was another payment made prior to the 1st of April, please send proof of payment and we will asisst further.
Cheersrain South Africa

Reference Number: ***8