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CM
Carmin M

1 reviews | Active since Jan 2016

07 Sept 2021, 10:01

SERVICE DISCONNECTED!!!! The 1st month and already billing issues????

I signed up for Rain month end July and paid the upfront monthly fee. I was advised that this upfront fee was your billing in advance and thereafter you are billed in arrears. My service has just been disconnected with an invoice dated 1 August 2021 for R479 and R30 owing for July. My payment date I have set as 25th of the month. According to my knowledge since they initially say the billing will be in arrears my next bill should be in September and my account debited on the 25th Sept. Livid!! The 1st month and already billing issues????

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Replies (3)
CM
Carmin M's update07 Sept 2021, 12:27
Reviewer Update
If I try to make this payment on the website it charges me for R479 amd NOT R30.90!!!!!
You disconnect my services for R30.90???? and then I can't even pay it because your website is saying I must pay R479????????????????
Your customer service sucks and I should have looked at the reviews which are horrible before choosing you as my service provider.
Are you understanding that I am unable to pay you this R30.90 without you fixing my billing on the website????
CM
Carmin M's update07 Sept 2021, 13:07
Reviewer Update
I have sent it to you

And BTW disconnecting a service for R30.90 is beyond ridiculous.

Anyone else who cares about service delivery and customer satisfaction would add this R30 to be the next month's billing. For me to have all this drama for R30 is beyond ridiculous.


CM
Carmin M's update07 Sept 2021, 13:20
Reviewer Update
I cannot believe I am going through all this for R30.90???

I am beyond shocked. R300 I can understand.

But to have all this inconvenience and my son miss an entire day of his online studies due to an outstanding R30.90 and your *********** billing dept.

I have honestly never experienced anything like this in my life.