Service delivery

I am writing to express my concerns regarding the service delivery I recently experienced with Rain. Unfortunately, the level of service did not meet my expectations, and I would like to bring a few specific issues to your attention:

* The last time this account was active was in July 2023 * In July 2024 I start receiving Final Notice messages regarding an outstanding amount on my account * On the 8th August 2024 I pay this amount in full, & cancel my account the website (Which only says: "Cancellation pending") * On the 27th August I spoke with Leyanda (call ***) where she checked & confirmed all outstanding monies are paid and the account is cancelled/closed. * On Monday the 2nd September I phoned again to ensure that the account is de-activated upon which I learned I owe another R414.19 WITHOUT ANY DATA USAGE * Yesterday 5th September I got a phone call from Debt Collectors regarding the amount I settled on 05/08/24...

These issues have significantly impacted my experience, and I am disappointed as I had expected a higher standard of service based on your company’s reputation/adverti*****ts.

I request that these concerns be addressed as soon as possible. I would appreciate any steps you can take to rectify the situation and prevent similar issues in the future.