Service cancelation

Item: Rain
Rating: 1
Author: Thembani Z

After complaining about bad internet connectivity with rain, there was no improvement and I had to cancel the service. Even if it's a month to month payment arrangement they still continues to bill and debit my bank account. I complained about this, but no response from rain. Why do I have to pay for bad service that I already canceled.

Helpful (0)

Replies (4)

Rain's replyOfficial

19 Dec 2024, 07:17

Hi Thembani,

Thank you for bringing your billing query to our attention,

We're looking into the matter and we will be in touch to further assist.

Regards,
rain.

Rain's reply19 Dec 2024, 07:17

Official

Hi Thembani,

Thank you for bringing your billing query to our attention,

We're looking into the matter and we will be in touch to further assist.

Regards,
rain.

Thembani Z's updateReviewer Update

19 Dec 2024, 07:56

After I asked about the billing, rain just kept quiet I had to be provided with your response after I complained to hello Peter.

Thembani Z's update19 Dec 2024, 07:56

Reviewer Update

After I asked about the billing, rain just kept quiet I had to be provided with your response after I complained to hello Peter.

Thembani Z's updateReviewer Update

19 Dec 2024, 10:27

Alright, as long as the payment debited on the 15 of Dec 2024 is the last one and I will not have to complain about faulty debit on my bank accout in the future.

Thembani Z's update19 Dec 2024, 10:27

Reviewer Update

Alright, as long as the payment debited on the 15 of Dec 2024 is the last one and I will not have to complain about faulty debit on my bank accout in the future.

Thembani Z's updateReviewer Update

19 Dec 2024, 10:46

Thank you for the response.

Thembani Z's update19 Dec 2024, 10:46

Reviewer Update

Thank you for the response.