RO
Rheinhardt O
1 reviews | Active since Jun 2014
04 Feb 2021, 07:05
Service
Sim will be active under 2 hours after YOUVEV RICAed. almost 24 hours and 7 messages later and still nothing. I don't believe we call this service. One need to work from home. Payment of 47some odd was made Roca was done successfully yesterday before 12h00. And guyss what I my Sim is still not active
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
04 Feb 2021, 08:09Good morning Rheinhardt
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Rain's reply04 Feb 2021, 08:09
Official
Good morning Rheinhardt
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
RO
Rheinhardt O's updateReviewer Update
04 Feb 2021, 08:20I am not going to call or logg a ticket.
I want you guys to solve this issue.
I am going to leave the Sim in my router and expect it to work on Sunday 07/02/2021 as that will be more than 24 hours.
I Repeat. I EONT LOGG A TICKET OR CALL AGAIN
I work with clients and this is not clients service.
And if I don't have network by than 07/02/2021
I'll than request that you do a full refund and I'll rather pay that amount 4 50gig at telkom or mtn and get service as thats all I want. Service. . .
I hope all is in order and I'll be up and running in due time Meaning though s sunday
I want you guys to solve this issue.
I am going to leave the Sim in my router and expect it to work on Sunday 07/02/2021 as that will be more than 24 hours.
I Repeat. I EONT LOGG A TICKET OR CALL AGAIN
I work with clients and this is not clients service.
And if I don't have network by than 07/02/2021
I'll than request that you do a full refund and I'll rather pay that amount 4 50gig at telkom or mtn and get service as thats all I want. Service. . .
I hope all is in order and I'll be up and running in due time Meaning though s sunday
RO
Rheinhardt O's update04 Feb 2021, 08:20
Reviewer Update
I am not going to call or logg a ticket.
I want you guys to solve this issue.
I am going to leave the Sim in my router and expect it to work on Sunday 07/02/2021 as that will be more than 24 hours.
I Repeat. I EONT LOGG A TICKET OR CALL AGAIN
I work with clients and this is not clients service.
And if I don't have network by than 07/02/2021
I'll than request that you do a full refund and I'll rather pay that amount 4 50gig at telkom or mtn and get service as thats all I want. Service. . .
I hope all is in order and I'll be up and running in due time Meaning though s sunday
I want you guys to solve this issue.
I am going to leave the Sim in my router and expect it to work on Sunday 07/02/2021 as that will be more than 24 hours.
I Repeat. I EONT LOGG A TICKET OR CALL AGAIN
I work with clients and this is not clients service.
And if I don't have network by than 07/02/2021
I'll than request that you do a full refund and I'll rather pay that amount 4 50gig at telkom or mtn and get service as thats all I want. Service. . .
I hope all is in order and I'll be up and running in due time Meaning though s sunday