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MW
Mark W

1 reviews | Active since Sept 2013

07 Jul 2025, 09:53

**** service

If I could give these ******* zero starts then I would!!! When I initially signed up in Covid, I was assured that I would only be billed for usage, and was happy until I no longer needed because I had fibre installed. For the month of May I didn't use the connection yet I was billed R555 at the beginning of June. I then struggled to cancel the subscription online and eventually got hold of them telephonically and received a reference confirming the cancellation. In June I again didn't use the connection and was billed R555 again at the beginning of July despite my cancellation. I have sent countless emails asking for my refund but no response. ALL I WANT IS MY ****ING R1110 BACK

0
Replies (5)
Rain
Rain's reply07 Jul 2025, 10:10
Official
Hi Mark,

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
MW
Mark W's update07 Jul 2025, 16:49
Reviewer Update
I want my money back before the end of the week! **** HAVING TO WAIT 7-10 BUSINESS DAYS FOR YOUR **** UP!!!
MW
Mark W's update08 Jul 2025, 10:45
Reviewer Update
I use an FNB cheque account, and I want it before Friday otherwise I'm writing another review and taking this to social media
MW
Mark W's update08 Jul 2025, 13:38
Reviewer Update
I expect my refund in the next 2 days, or this goes further!
MW
Mark W's update10 Jul 2025, 14:13
Reviewer Update
It is now 2 days later and I still haven't received my money back, not even the courtesy of a response!