*********** Service and Major Inconvenience

My experience with Rain Network South Africa has been nothing short of a nightmare. After much hassle and frustration with the delivery service provided by CCD Couriers (Ref RAIN979878), my wifi package (order #***) finally arrived a week late. I thought my troubles were over, but I was sadly mistaken.

After setting up the wifi router, I received a call from a Rain service agent informing me that the router delivered to me is registered under someone else's profile and that an exchange would need to be made this upcoming Monday. This means I have to wait even longer to have a functioning internet connection.

This entire process has been an enormous inconvenience. I am unable to get any work done and have had to reschedule important virtual meetings. This level of incompetence is unacceptable, and I deeply regret choosing Rain for my wifi needs. I would not recommend their service to anyone else. At this point, I am seriously considering cancelling the entire order.

Rain Network South Africa, you need to address these issues urgently and improve your customer service and delivery processes. Your customers deserve better.