SB
Shaneen B
1 reviews | Active since Jan 2021
08 Apr 2021, 10:29
Service and feedback to be questioned by management
My initial complaint was submitted in January and assured by Mosa at Rain that he would attend to and give me feedback as he needed to gather all relevant conversations..we are now in April and have yet to receive any follow up, even with the threat of taking Rain to the Ombudsman! Clearly nothing is going to be done, and I am just another client who has been ignored.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
08 Apr 2021, 10:42Good morning, Shaneen.
I would like to apologize for the inconvenience.
Please note that an email was sent to you on March 9 2021 at 11:27 am please respond to the email for further assistance.
Kind Regards
rain
I would like to apologize for the inconvenience.
Please note that an email was sent to you on March 9 2021 at 11:27 am please respond to the email for further assistance.
Kind Regards
rain
Rain's reply08 Apr 2021, 10:42
Official
Good morning, Shaneen.
I would like to apologize for the inconvenience.
Please note that an email was sent to you on March 9 2021 at 11:27 am please respond to the email for further assistance.
Kind Regards
rain
I would like to apologize for the inconvenience.
Please note that an email was sent to you on March 9 2021 at 11:27 am please respond to the email for further assistance.
Kind Regards
rain
SB
Shaneen B's updateReviewer Update
08 Apr 2021, 17:08I had received an automated message as follows: Hi Shaneen,
We’ve received your request for help and our support team will be in touch within 24 hours - hang tight!
In the meantime, sign in and check out your handy my rainpage. It puts you in control of your data. You can manage your account, track your spend, optimise your signal, switch data plans and more.
Your reference number is ***
No call received,no reply to initial conversation request where agent confirmed the refund would be done when I cancelled. How is this solving the problem? It is my right to request all recordings (initial cancellation conversation)and reply within 48 hours on how this has treated me fairly.
No call received,no reply to initial conversation request where agent confirmed the refund would be done when I cancelled. How is this solving the problem? It is my right to request all recordings (initial cancellation conversation)and reply within 48 hours on how this has treated me fairly.
SB
Shaneen B's update08 Apr 2021, 17:08
Reviewer Update
I had received an automated message as follows: Hi Shaneen,
We’ve received your request for help and our support team will be in touch within 24 hours - hang tight!
In the meantime, sign in and check out your handy my rainpage. It puts you in control of your data. You can manage your account, track your spend, optimise your signal, switch data plans and more.
Your reference number is ***
No call received,no reply to initial conversation request where agent confirmed the refund would be done when I cancelled. How is this solving the problem? It is my right to request all recordings (initial cancellation conversation)and reply within 48 hours on how this has treated me fairly.
No call received,no reply to initial conversation request where agent confirmed the refund would be done when I cancelled. How is this solving the problem? It is my right to request all recordings (initial cancellation conversation)and reply within 48 hours on how this has treated me fairly.