******* service

Such a disgusting service provider, they don’t return calls, no urgency in any issue that you try and raise, for me to get through to support through phone calls you hold for more than 15-20 minutes with no response and when one finally decides to answer they tell you to go to the website to resolve the issue which really doesn’t make sense coz how am l supposed to access the website when I’m telling them their internet is down, sounds really stupid for one to say that

I’ve had SIM cards sold to me and have had them for more than 5 months l can’t even use them coz the activation process is unnecessarily complicated, l have reached out numerous times to support so that they help me but to no avail and I pay every single month for these SIM cards that l haven’t even been able to use not even for a single day

Today l called in more than 5 times of which each single time l would have had held the line for more than 20 minutes just to speak to someone and still no solution, on my last call l requested to speak to the manager and Olwethu made me to hold for a further more than 10 minutes l ended up hanging up the call without getting to speak to the manager and l was put on mute, it’s as if no one wants to help, all this is happening while l am sending emails in between times requesting for a call back but still nothing , no one cares

What’s making me even more mad is my children are home schooling and we rely on the internet, l work from home l use the internet so we’ve had 3 day since Thursday of non activity and have actually gone into an extra unnecessary expense of trying to get data in between, terrible and revolting service from Rain