GM
Given M

1 reviews | Active since Mar 2025

13 Mar 2025, 05:43

******* service

I couldn’t pay my January bill, Called the customer care line in February to enquire about why I was billed for two months however I was told to wait for the 1st of March the statement will be revised once they’ve checked my usage, I advised on the call for a cancellation seeing that my request couldn’t be processed however my account is in arrears for data that I didn’t use.

Customer care didn’t bother to follow up on my cancellation request to date.

Horrible service provider. Staff has attitude and are not willing to assist their clients

0
Replies (3)
Rain
Rain's reply13 Mar 2025, 07:35
Official
Hi Given,

Thank you for bringing billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
GM
Given M's update13 Mar 2025, 08:41
Reviewer Update
Hi

For which months are these significant usages?
Please advise when last was my sim used ?

Can you email the detailed statement of my usage for the mentioned usages
GM
Given M's update13 Mar 2025, 10:08
Reviewer Update
Please advise on my cancellation request