MS
Madelyn S
1 reviews | Active since Nov 2024
13 Jan 2026, 05:33
SERVICE
I have been without signal for over a week and have reported the issue multiple times. Each call results in the same excuses and promises of escalation, yet nothing is resolved. Despite receiving no service, my subscription was still deducted on an incorrect date. Paying for a service that does not work and for which no assistance is provided is unacceptable.
I have so many reference numbers and not one of them has been resolved.... WORST SERVICE!!!!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
13 Jan 2026, 08:11Hi Madelyn
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply13 Jan 2026, 08:11
Official
Hi Madelyn
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MS
Madelyn S's updateReviewer Update
13 Jan 2026, 08:40See what I mean you guys just don't even bother in investigating all the queries logged... You are just passing the bucket again.
I have contacted rain so many times, they assisted in getting my zone changed to get better signal and restarting every time but with no response to signal in my area.
Not even to talk about the incorrect debit order on Sunday putting my account on hold with no reason as the debit order was
not even suppose to go off on the 11th of the month which left my account as from yesterday on hold. I was told to make a payment of R50 and then my signal will all be fine as well again... What a great way to assist because no signal not even a call back as I was holding on telephonicaly for 40min after I hang up the call... This is now what you call GREAT SERVICE!!!!
Every one of you just past the bucket and leaves me still with no signal and no effort from your side doing anything about this matter. I am so fed up to hear that just rezone and restart and then everythingwull fine again.... This is not working do you understand my frustration?????
I have contacted rain so many times, they assisted in getting my zone changed to get better signal and restarting every time but with no response to signal in my area.
Not even to talk about the incorrect debit order on Sunday putting my account on hold with no reason as the debit order was
not even suppose to go off on the 11th of the month which left my account as from yesterday on hold. I was told to make a payment of R50 and then my signal will all be fine as well again... What a great way to assist because no signal not even a call back as I was holding on telephonicaly for 40min after I hang up the call... This is now what you call GREAT SERVICE!!!!
Every one of you just past the bucket and leaves me still with no signal and no effort from your side doing anything about this matter. I am so fed up to hear that just rezone and restart and then everythingwull fine again.... This is not working do you understand my frustration?????
MS
Madelyn S's update13 Jan 2026, 08:40
Reviewer Update
See what I mean you guys just don't even bother in investigating all the queries logged... You are just passing the bucket again.
I have contacted rain so many times, they assisted in getting my zone changed to get better signal and restarting every time but with no response to signal in my area.
Not even to talk about the incorrect debit order on Sunday putting my account on hold with no reason as the debit order was
not even suppose to go off on the 11th of the month which left my account as from yesterday on hold. I was told to make a payment of R50 and then my signal will all be fine as well again... What a great way to assist because no signal not even a call back as I was holding on telephonicaly for 40min after I hang up the call... This is now what you call GREAT SERVICE!!!!
Every one of you just past the bucket and leaves me still with no signal and no effort from your side doing anything about this matter. I am so fed up to hear that just rezone and restart and then everythingwull fine again.... This is not working do you understand my frustration?????
I have contacted rain so many times, they assisted in getting my zone changed to get better signal and restarting every time but with no response to signal in my area.
Not even to talk about the incorrect debit order on Sunday putting my account on hold with no reason as the debit order was
not even suppose to go off on the 11th of the month which left my account as from yesterday on hold. I was told to make a payment of R50 and then my signal will all be fine as well again... What a great way to assist because no signal not even a call back as I was holding on telephonicaly for 40min after I hang up the call... This is now what you call GREAT SERVICE!!!!
Every one of you just past the bucket and leaves me still with no signal and no effort from your side doing anything about this matter. I am so fed up to hear that just rezone and restart and then everythingwull fine again.... This is not working do you understand my frustration?????
MS
Madelyn S's updateReviewer Update
13 Jan 2026, 18:04Hi I only saw your message now,, I have been waiting for your call as I said to the accounts lady to phone me at 16h30 and she still said to me if it would be fine if she call me after 5pm, now it's past 6pm and no one has called or made any effort in contacting me to get the Loop and signal sorted. This is exactly the bad service that I refer to!!!?
MS
Madelyn S's update13 Jan 2026, 18:04
Reviewer Update
Hi I only saw your message now,, I have been waiting for your call as I said to the accounts lady to phone me at 16h30 and she still said to me if it would be fine if she call me after 5pm, now it's past 6pm and no one has called or made any effort in contacting me to get the Loop and signal sorted. This is exactly the bad service that I refer to!!!?
MS
Madelyn S's updateReviewer Update
14 Jan 2026, 16:41I am awaiting assists please, I was told that you will be would phone today around 16h30 and now I see I missed your call earlier today... After I told you guys to phone me when I am home st 16h30...so now what and when are you guys going to sort out this problem????? Another night without wifi and signal!!!!!!
MS
Madelyn S's update14 Jan 2026, 16:41
Reviewer Update
I am awaiting assists please, I was told that you will be would phone today around 16h30 and now I see I missed your call earlier today... After I told you guys to phone me when I am home st 16h30...so now what and when are you guys going to sort out this problem????? Another night without wifi and signal!!!!!!
MS
Madelyn S's updateReviewer Update
15 Jan 2026, 15:54Hi I hope so, please phone me at 17h00 as you say and let's see hopefully you will credit my account for this whole week without internet???
MS
Madelyn S's update15 Jan 2026, 15:54
Reviewer Update
Hi I hope so, please phone me at 17h00 as you say and let's see hopefully you will credit my account for this whole week without internet???
MS
Madelyn S's updateReviewer Update
15 Jan 2026, 17:31No one has called me as yet... I see the signal is back..but not good enough even to stream on the TV...
MS
Madelyn S's update15 Jan 2026, 17:31
Reviewer Update
No one has called me as yet... I see the signal is back..but not good enough even to stream on the TV...