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Dean J

1 reviews | Active since Mar 2025

15 Mar 2025, 09:58

*********** Service

Disappointing Experience with Rain's Customer Service

I'm appalled by Rain's inadequate customer service. After losing my SIM card couple weeks ago, I've attempted to contact them via: 1. Rain app 2. Phone calls Despite numerous efforts, I've received NO response or resolution. Ironically, Rain debits my account promptly, yet fails to address customer issues. Rain's failure to deliver adequate service is unacceptable REF ***8

0
Replies (13)
Rain
Rain's reply15 Mar 2025, 10:11
Official
Hi Dean,

Thank you for bringing your lost SIM card query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,

rain.
DJ
Dean J's update15 Mar 2025, 10:34
Reviewer Update
Thanks for the reply, You can call now on *** the the details linked to the rain profile are available .
DJ
Dean J's update30 Mar 2025, 10:14
Reviewer Update
It's been 2 weeks & still no delivery or communication ........!!!
DJ
Dean J's update09 Apr 2025, 13:07
Reviewer Update
Tried to contact the courier Agents but no answer for days now. It's getting annoying now. Just for 2 sim cards we haven't to go through so much.
DJ
Dean J's update25 May 2025, 07:17
Reviewer Update
This very annoying, still no call from Rain, I had to remove both the Sim cards from the phones coz once I get an incoming call the phone freezes. I'm forced to restart the phone. Either ways still no contact from Rain but they quick to bill me every month. This is the last chance or else I'm canceling the contract......
DJ
Dean J's update26 May 2025, 15:07
Reviewer Update
Which message you want me to send to coz phone calls aren't answered and emails take long to be answered. To attend a complain you need ID number but a request for Sim swop you don't need ID. This is not professional at the extreme. Why didn't you call if you needed the required documents. You're a service provider but it seems like we've to beg you to provide your services and yet we're paying. It looks like you bit more than you can swallow, let your clients know if you're under pressure... We can't be paying for services we're not happy with.
DJ
Dean J's update28 May 2025, 10:44
Reviewer Update
How many times I must repeat the same procedure, only for you'll to Prolong the process. Please contact me ASAP on ***

ID No. ***
Email. ***
Name. Amina Akimu
DJ
Dean J's update30 May 2025, 13:35
Reviewer Update
I stated clearly via the email and even requested assistance via the router. The Sim cards are not working properly sometimes can't make out going calls and incoming calls go straight to voice mail, I had to remove both the Sim cards from the phones coz once I get an incoming call the phone freezes. I'm forced to restart the phone. Also on the 15th of this month none of the cards were allocated with data and airtime
DJ
Dean J's update30 May 2025, 18:45
Reviewer Update
How can I do all that when you'll never allocated my monthly data and airtime, besides before the Sim swop everything was working fine, now it's gone terribly worse
DJ
Dean J's update03 Jun 2025, 07:45
Reviewer Update
Both of them
***
***
DJ
Dean J's update03 Jun 2025, 08:13
Reviewer Update
The account was paid last month on the 15th next billing date is 15th of June so we're the areas? Both the cards were not allocated with data and airtime besides they are are not working properly and had to take it out of the phone, please call me ASAP as this is going overboard
DJ
Dean J's update06 Jun 2025, 16:12
Reviewer Update
Still no call.....!?
DJ
Dean J's update15 Aug 2025, 07:32
Reviewer Update
Order for Cancelation but today you debited R625 from my account, no calls from you since Monday as I requested