**** SERVICE

Since Monday my wifi signal has been under 20mbps even as low as 4mbps when im on a 30mbps plan.. I even upgraded to a 60mbps plan as i need fast wifi due to working remotely.. I have called in multiple times a day and got no assistance i was told on Tuesday that they will escalate to their advance team.. I received no feedback whole day yesterday so i called and then i was told because i called in my ticket that was log on Tuesday has been closed just because i called in and now they will need to log a new ticket.. THAT IS UTTER BULL**** I HAVE NEVER EAR OF SUCH **** IN MY LIFE.. it's still not sorted but they will not refund me money for my upgrade or for the week that im unable to connect.. This is the worst customer care service im ever received... I want a call back NO LATER THAN TODAY WITH FEEDBACK EITHER YOU FIX THE ISSUE OR SEND ME A BEW ROUTER AS THERE COULD BE A ROUTER FAULT.. IF NOT I WILL CANCEL THIS PLAN