********** Service

To say the least I am disgusted with Rain I placed an order for a loop on Wednesday where the lady that was helping me gave me incorrect information which lead to my order being ineligible for delivery,yesterday I called again to try and fix this and I was advised to place a new order than the old order would be cancelled,I did that and paid again,upon being contacted by the courier I discovered that certain information was incorrect which would result in my delivering being ineligible for delivery again,I called Rain again to have them fix those details,only for someone to cancel the second order with no apparent reason,Yesterday I called the whole day I was taken from pillar to post,being told that a team leader would call me to fix this ,but to this day no team leader has called, I am lived with Rain in my whole entire life I’ve never received such low standard and frustrating service,they are quick to take your money and score their stats but no show when there is a problem,mind you that I’ve paid almost R700 but no delivery,no call ,no nothing…..this was my first and definitely last purchase at Rain.Since yesterday I’ve been told that the matter is escalated to the team leader and they will contact me,I ask myself do I have to wait a whole month for this soo called team leader to call,wherever you are team leader (I suggest you and your team that messed up a simple order get some additional training on customer service because what you’ve provided me with is *******)