*********** Service

My rain router got ****** after a break in at my office. I called Rain to get a replacement router and after a few weeks of up and down emails they eventually asked me to pay north of R4000 for a replacement router. i immediately paid that amount and in 3 days time they came to deliver, except that they told the delivery guys it was an exchange instead of a replacement. so the delivery guys refused to leave the new router as per Rain's instructions. then i called Rain again, organized another delivery and they delivered the new router 3 days later on the 1st of August. Now since the first of August the router has not been activated yet up till today the 7th of August and every time i call them i get a different answer as to why its not connected. Only yesterday they told me my account (which is Fully paid btw) is still connected to the old ****** router meaning whoever the ***** is, is getting free wifi right now. They told me they will get it sorted but nothing yet. today the 7th i call them only for them to tell me my issue will take 3 to 5 business days to be escalated. Its been 3 weeks and all im trying to get is a connection and non of them are able to help me as i get a different answer everytime i call them. From what i can see all they have to do is cancel my old router and connect my new router to my account, which they have all the details to and i don't see why that should take a whole month to do, but if i don't pay their money by the 1st of the money they have the time to spam me with messages and calls.