SR
SIBUSISO R
1 reviews | Active since Dec 2009
03 Nov 2022, 17:35
Service
Good day Can I request that please do not mislead people with the Rica process. I completed the activation process at 13:00, hoping that after 2hrs I will have internet but that is not the case because its 17:00 still not active. I called your support Centre and they advise that it takes 24hrs to Rica sim card and Yet your website state " Your SIM should be active within 2 hours of successfully completing RICA. We’ll send you an SMS to let you know that your SIM is active. You can also sign in to your my rain page and look out for a green tick next to your SIM to confirm that it’s active on your profile." I could have went to other ISP as they activate immediate but I have to wait 24hrs and I was your client previously. Please streamline your process and be proactive.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
03 Nov 2022, 17:48Hi Sibusiso.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Nov 2022, 17:48
Official
Hi Sibusiso.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
SR
SIBUSISO R's updateReviewer Update
03 Nov 2022, 18:40NK FC NY 29983
SR
SIBUSISO R's update03 Nov 2022, 18:40
Reviewer Update
NK FC NY 29983
SR
SIBUSISO R's updateReviewer Update
03 Nov 2022, 21:32There is nothing new you telling me,hence I have said streamline your process and be pro active. Your consultant already had advise me that 24hrs to rica but your website state 2hrs. Other ISP does not take 24 to rica SIM card , I’m sure you do better.
SR
SIBUSISO R's update03 Nov 2022, 21:32
Reviewer Update
There is nothing new you telling me,hence I have said streamline your process and be pro active. Your consultant already had advise me that 24hrs to rica but your website state 2hrs. Other ISP does not take 24 to rica SIM card , I’m sure you do better.
SR
SIBUSISO R's updateReviewer Update
04 Nov 2022, 09:53Good day
I have provided my ID copy, proof of residence. I was your client, and you have all my details on your system. I took that selfie which I have send with all the details the documents. I don't have time for madness, you can cancel the sim activation and refund me my R1 back to my Account today. Thanks
I have provided my ID copy, proof of residence. I was your client, and you have all my details on your system. I took that selfie which I have send with all the details the documents. I don't have time for madness, you can cancel the sim activation and refund me my R1 back to my Account today. Thanks
SR
SIBUSISO R's update04 Nov 2022, 09:53
Reviewer Update
Good day
I have provided my ID copy, proof of residence. I was your client, and you have all my details on your system. I took that selfie which I have send with all the details the documents. I don't have time for madness, you can cancel the sim activation and refund me my R1 back to my Account today. Thanks
I have provided my ID copy, proof of residence. I was your client, and you have all my details on your system. I took that selfie which I have send with all the details the documents. I don't have time for madness, you can cancel the sim activation and refund me my R1 back to my Account today. Thanks
SR
SIBUSISO R's updateReviewer Update
04 Nov 2022, 10:50Thank you for the feedback and assistant, as stated that I have provided my selfie with all the document to you guys, and I don't have time for Madness busy sending selfies to Rain just to be Rica'd. I will walk in the mall and get service from other ISP. you can cancel my request and refund me my R1. Thanks
SR
SIBUSISO R's update04 Nov 2022, 10:50
Reviewer Update
Thank you for the feedback and assistant, as stated that I have provided my selfie with all the document to you guys, and I don't have time for Madness busy sending selfies to Rain just to be Rica'd. I will walk in the mall and get service from other ISP. you can cancel my request and refund me my R1. Thanks
SR
SIBUSISO R's updateReviewer Update
10 Nov 2022, 15:37Good day,
Hello did rica again yesterday by taking my picture , proof of residence and selfies to date I still haven’t received feedback from Rain
Hello did rica again yesterday by taking my picture , proof of residence and selfies to date I still haven’t received feedback from Rain
SR
SIBUSISO R's update10 Nov 2022, 15:37
Reviewer Update
Good day,
Hello did rica again yesterday by taking my picture , proof of residence and selfies to date I still haven’t received feedback from Rain
Hello did rica again yesterday by taking my picture , proof of residence and selfies to date I still haven’t received feedback from Rain
SR
SIBUSISO R's updateReviewer Update
10 Nov 2022, 16:30Good day
I have attached the documents again on the Rica website
I have attached the documents again on the Rica website
SR
SIBUSISO R's update10 Nov 2022, 16:30
Reviewer Update
Good day
I have attached the documents again on the Rica website
I have attached the documents again on the Rica website
SR
SIBUSISO R's updateReviewer Update
10 Nov 2022, 17:03Please send me the sms again with the link as it does not allow me it say agent is busy validating
SR
SIBUSISO R's update10 Nov 2022, 17:03
Reviewer Update
Please send me the sms again with the link as it does not allow me it say agent is busy validating
SR
SIBUSISO R's updateReviewer Update
10 Nov 2022, 17:27I have the selfie again with the ID book
SR
SIBUSISO R's update10 Nov 2022, 17:27
Reviewer Update
I have the selfie again with the ID book
SR
SIBUSISO R's updateReviewer Update
10 Nov 2022, 18:05I have redone it again
SR
SIBUSISO R's update10 Nov 2022, 18:05
Reviewer Update
I have redone it again
SR
SIBUSISO R's updateReviewer Update
11 Nov 2022, 13:29Good day
Thank you and I have managed to activate sim but my issues now is when I registering the sim I was told that i can activate it on the unlimited off peak because the system was not allowing activate on the unlimited. Once activate I can upgrade the plan from unlimited off peak to unlimited any device immediately sim was activated yesterday and I want to upgrade the plan from unlimited off peak (R269) unlimited of (R499) but I have been told now that it can only be done on the 30th November. So it means I must month for a plan to be upgraded! Any reason why I can’t upgrade the plan and wait for the whole month!
Thank you and I have managed to activate sim but my issues now is when I registering the sim I was told that i can activate it on the unlimited off peak because the system was not allowing activate on the unlimited. Once activate I can upgrade the plan from unlimited off peak to unlimited any device immediately sim was activated yesterday and I want to upgrade the plan from unlimited off peak (R269) unlimited of (R499) but I have been told now that it can only be done on the 30th November. So it means I must month for a plan to be upgraded! Any reason why I can’t upgrade the plan and wait for the whole month!
SR
SIBUSISO R's update11 Nov 2022, 13:29
Reviewer Update
Good day
Thank you and I have managed to activate sim but my issues now is when I registering the sim I was told that i can activate it on the unlimited off peak because the system was not allowing activate on the unlimited. Once activate I can upgrade the plan from unlimited off peak to unlimited any device immediately sim was activated yesterday and I want to upgrade the plan from unlimited off peak (R269) unlimited of (R499) but I have been told now that it can only be done on the 30th November. So it means I must month for a plan to be upgraded! Any reason why I can’t upgrade the plan and wait for the whole month!
Thank you and I have managed to activate sim but my issues now is when I registering the sim I was told that i can activate it on the unlimited off peak because the system was not allowing activate on the unlimited. Once activate I can upgrade the plan from unlimited off peak to unlimited any device immediately sim was activated yesterday and I want to upgrade the plan from unlimited off peak (R269) unlimited of (R499) but I have been told now that it can only be done on the 30th November. So it means I must month for a plan to be upgraded! Any reason why I can’t upgrade the plan and wait for the whole month!
SR
SIBUSISO R's updateReviewer Update
11 Nov 2022, 14:18Thank you so I can not be upgraded to another plan and be charged the pro rata because I was advised that I can upgrade immediately which was the reason sim was activated on the R269. I initially wanted the R499 unlimited
SR
SIBUSISO R's update11 Nov 2022, 14:18
Reviewer Update
Thank you so I can not be upgraded to another plan and be charged the pro rata because I was advised that I can upgrade immediately which was the reason sim was activated on the R269. I initially wanted the R499 unlimited