**** service

I've "upgraded to Rain 101" and the call centre consultant who assisted me, indicated that as soon as the new router has been delivered, my current connection will be terminated. Book end of the month, my account is debited twice, as according to Rain I'm now on two plans :-(. I tried cancelling the 1st plan via the APP and it was unsuccessful. I contact Rain to have the 1st plan cancelled and i got told that my issue to cancel will be escalated. I'm still stuck with two plans and the "escalation" seems to have fallen into a Bermuda Triangle, as no one has bothers to assist me.