PJ
Palesa J

1 reviews | Active since Dec 2016

01 May 2024, 07:52

******* service

I have never been this disgusted by a service provider, I have been using rain for over 3 years and would have network issues at times they would and sometimes they wouldn’t. In March I had network issues for over 9 days and I work from home, I was told my account would be credited and that was a lie completely me end march full amount was debited, then came April network gave me issues I cancelled my service with them, I then got an sms that they sorry to see me leave and I must return they will give me a month free, you go into their website u can’t find reconnect and I must pay half. After paying this month am still disconnected. I have spent another R97 airtime on their support landline to be told they are experiencing high call volumes…Rain return my money take ur service because u are ******

0
Replies (5)
Rain
Rain's reply01 May 2024, 08:04
Official
Hi Palesa Jele

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PJ
Palesa J's update01 May 2024, 08:59
Reviewer Update
Done
PJ
Palesa J's update01 May 2024, 10:14
Reviewer Update
I have done so and still waiting for your call, I have calling to be be told that you have high call volumes. I paid again and my account still says I owe 739 what the hell is this service Mara
PJ
Palesa J's update02 May 2024, 10:01
Reviewer Update
Rain still has not contacted me with the issue
PJ
Palesa J's update03 May 2024, 11:54
Reviewer Update
No it’s not I was on 60mbps and I put on 30mbps, why , my account has credit of 1200 but when I want to go back to 60 mbps it wants be to pay additional r200 wen I have already paid R739 and R299 yesterday at cape quarters assisted by a lady called Dimpho.

Can my service be corrected accordingly