JM
Joleen M
1 reviews | Active since Dec 2022
12 Jan 2025, 21:00
******* Service
We have been having issues with connectivity for the last 3 months. They answer their calls offs**** with no resolution. I have a special needs child who depends on WiFi. Absolute pathetic service.
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
13 Jan 2025, 09:35Hi Joleen M,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply13 Jan 2025, 09:35
Official
Hi Joleen M,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
JM
Joleen M's updateReviewer Update
13 Jan 2025, 13:47Stop being so automated.
Help your customers.
I need a technician asap.
Or would you rather we change providers.
A bunch of useless idiots!!!!!!!!!!!
Help your customers.
I need a technician asap.
Or would you rather we change providers.
A bunch of useless idiots!!!!!!!!!!!
JM
Joleen M's update13 Jan 2025, 13:47
Reviewer Update
Stop being so automated.
Help your customers.
I need a technician asap.
Or would you rather we change providers.
A bunch of useless idiots!!!!!!!!!!!
Help your customers.
I need a technician asap.
Or would you rather we change providers.
A bunch of useless idiots!!!!!!!!!!!
JM
Joleen M's updateReviewer Update
15 Jan 2025, 20:58Still no tech.
Still no internet.
As usual promises that cannot be kept.
Service at its worst.
Still no internet.
As usual promises that cannot be kept.
Service at its worst.
JM
Joleen M's update15 Jan 2025, 20:58
Reviewer Update
Still no tech.
Still no internet.
As usual promises that cannot be kept.
Service at its worst.
Still no internet.
As usual promises that cannot be kept.
Service at its worst.
JM
Joleen M's updateReviewer Update
15 Jan 2025, 20:59Why do you people lie?????
JM
Joleen M's update15 Jan 2025, 20:59
Reviewer Update
Why do you people lie?????
JM
Joleen M's updateReviewer Update
15 Jan 2025, 21:55Same old automated reply.
You guys do not believe in service.
Escalation upon escalation and nothing is resolved.
You guys do not believe in service.
Escalation upon escalation and nothing is resolved.
JM
Joleen M's update15 Jan 2025, 21:55
Reviewer Update
Same old automated reply.
You guys do not believe in service.
Escalation upon escalation and nothing is resolved.
You guys do not believe in service.
Escalation upon escalation and nothing is resolved.
JM
Joleen M's updateReviewer Update
17 Jan 2025, 21:36Your tech called but never pitched.
Such wonderful service!!!?
Such wonderful service!!!?
JM
Joleen M's update17 Jan 2025, 21:36
Reviewer Update
Your tech called but never pitched.
Such wonderful service!!!?
Such wonderful service!!!?
JM
Your service is *******.....
Joleen M's updateReviewer Update
17 Jan 2025, 21:38Your service is *******.....
JM
Joleen M's update17 Jan 2025, 21:38
Reviewer Update
Your service is *******.....
JM
Joleen M's updateReviewer Update
20 Jan 2025, 14:45And still no technician????????
JM
Joleen M's update20 Jan 2025, 14:45
Reviewer Update
And still no technician????????
JM
Joleen M's updateReviewer Update
21 Jan 2025, 16:06I am sick of your team.
Someone did call but once again did not pitch.
Useless is actually a good word for Rain.
Someone did call but once again did not pitch.
Useless is actually a good word for Rain.
JM
Joleen M's update21 Jan 2025, 16:06
Reviewer Update
I am sick of your team.
Someone did call but once again did not pitch.
Useless is actually a good word for Rain.
Someone did call but once again did not pitch.
Useless is actually a good word for Rain.
JM
Joleen M's updateReviewer Update
21 Jan 2025, 19:51The technician was here and actually helped.
I want to thank Motebang for his exceptional service.
He explained the problem and provided a solution.
My issue is why do you wait for customers to become irate?
Your service centres are absolutely unskilled and not trained to handle internet support, look into this and maybe the volume of complaints will decrease. Once again, thank you to Motebang.
I want to thank Motebang for his exceptional service.
He explained the problem and provided a solution.
My issue is why do you wait for customers to become irate?
Your service centres are absolutely unskilled and not trained to handle internet support, look into this and maybe the volume of complaints will decrease. Once again, thank you to Motebang.
JM
Joleen M's update21 Jan 2025, 19:51
Reviewer Update
The technician was here and actually helped.
I want to thank Motebang for his exceptional service.
He explained the problem and provided a solution.
My issue is why do you wait for customers to become irate?
Your service centres are absolutely unskilled and not trained to handle internet support, look into this and maybe the volume of complaints will decrease. Once again, thank you to Motebang.
I want to thank Motebang for his exceptional service.
He explained the problem and provided a solution.
My issue is why do you wait for customers to become irate?
Your service centres are absolutely unskilled and not trained to handle internet support, look into this and maybe the volume of complaints will decrease. Once again, thank you to Motebang.
JM
Joleen M's updateReviewer Update
16 Mar 2025, 19:53No service once again.
We would like a tech here.
Why must I pay for something that doesnot work?????
We would like a tech here.
Why must I pay for something that doesnot work?????
JM
Joleen M's update16 Mar 2025, 19:53
Reviewer Update
No service once again.
We would like a tech here.
Why must I pay for something that doesnot work?????
We would like a tech here.
Why must I pay for something that doesnot work?????
JM
Joleen M's updateReviewer Update
16 Mar 2025, 19:54Changing service providers seems like a better option.
JM
Joleen M's update16 Mar 2025, 19:54
Reviewer Update
Changing service providers seems like a better option.
JM
Joleen M's updateReviewer Update
18 Mar 2025, 15:23You are absolutely useless as a service provider.
JM
Joleen M's update18 Mar 2025, 15:23
Reviewer Update
You are absolutely useless as a service provider.