Serivce.... Nothing to say

OH Wow what Journey it has been with you guys, no service delivery, no actions taken no responsibility taken i am baffled you guys are still trying to sell your product.

In the beginning of December i moved to a new house, due to the fact that we have fibre in our area but it was over holiday period i decided to wait until January to order my fibre and on a recommendation from a friend decided to use rain up until my fibre is running. On the 2nd of December they delivered my RAIN and oh boy was i excited for some decent internet. This was probably the first sign that i have should looked out too is the fact that i had to log a netwrok call on the 3rd of December already, wow the download speed was goooood but the upload was horrible and this caused my internet to be worse than an ISDN connection but anyhow, so being 300Meters away from teh nearest tower i atleast expected an upload of about 10mbps, yeah i was lucky if i got 1 mbps, there was a point where i couldnt even download a file and browse the internet or sit in a teams meeting or discord as the upload was so bad my ping spiked to over a 1000ms. so then i received this mail

"Good Day Dean

Thank you for contacting rain.

I called you on this number *** three times however my calls couldn't go through.

I did a network analysis and noticed that the service is latched to the network however can you please advise if you are connected to the network?

Hope to hear from you soon

Best Regards

rain"

Yeah nah buddy unless you have spam numbers i can promise you today my i had no calls from you.

So i decided then well lets keep the rain until an engineer contacts me. seeing they "tried" to and so i tried again and again and again an the internet just keeps getting worse, yeah i have a smart tv, that streamed youtube on 240p, fantastic quality and dont forget the buffer pauses every 20 seconds, so i phoned them again and again and again and every time engineer will get back to me. So on the 4th of december i escalated the matter again requesting a manager to phone me, this never happened (still wating for that call guys 10-01-2022 09:47). After being told the manager would get in touch and not receiving any calls from them i decided to order my fibre (Best Decision i ever made) and then requested to cancel my service with rain and have them refund me. Ooooooooooh man and here we go again. So my request for cancelattion was within the 7 day period, therefore i qualify to get my refund back (that is probably a fight that is still on the way as well). Now i we do the math my cancelation was requested on the Wednesday (day 6). By the next week of the 15th my service still was not cancelled, so i decided to phone again and again and again and eventually it was cancelled. Fantastic! now i have to wait for the logistics department to get the couriers to come etc etc. on the 20th i phoned again yeah okay we escalated again. So apparently the courier was at my place on the 21st according to this, yeah man i highly doubt it i was busy outside the whole day and if you were there why not phone me ?

"20 December 2021 11:38 CONSIGNED IN RAIN GTM - REVERSE. 11:38 COLLECTION REQUESTED BY DEAN UYS (RIETFONTEIN PRETORIA). RAIN08-***December 2021 09:56 COLLECTION ASSIGNED TO CHILOANE, TSHEGOFATSO MAXWELL (YDW422GP). 16:01 COLLECTION NOT COLLECTED: Postponed -Incorrect Collection Address. RAIN08-***December 2021 09:14 COLLECTION CANCELLED BY MAIL SEND - the client phone just ring."

So now we getting to the 24, yeah thats 1 call, i told you guys im on leave and i cant sit around my house all day waiting for a courier, you also stipulated that it takes 1-3 days, i would assume 20,21, 22 December would be the pickup days, but yeah man apparently the 21st there was someone there, so my neighbors are home and i was outside and at home, if he really was there why would my neighbors turn them away and not just say where i live as it is right next to them and we dont have any hard feelings towards each other. Why after 1 missed phone call would your partner cancel the collection as where i am in my job if i dont reach a client and will try again in 15 minutes or send a message.

So i decided then lets try in Jan 2022 again, here wo go again same story of my life phone rain for a collection , yes sir we will escalate this 1-3 working days this was on the third of Jan, we at the tenth, phoned again this morning no collection, no calls from courier, no appointment made from couriers or rain side. Do you guys require me to drop of the router at your offices ? Should i rather keep the router ? Dont you want to refund me ?