Serious lack of customer care...

So my internet services has now been down since Monday, called Rain support to only find out that they are doing a system upgrade (really now system upgrades) how is it that a ISP that is servicing quite a number of people in the current situation where most is working from home, NO COMMUNICATION goes out of this network/system upgrades... Questioned the support staff of Rain, they have no clue when what services will be back online... It's amazing the lack of support oh wait whag support would that be... It will be great to hear from Snr Management of Rain, I would like to hear how they spin this around... At the end of the day people paid in advance for a service that was not rendered, does the end user get his lost time back in any way...??? There should be recause and Rain should take on the responsibility to address this with its users. Ultimately time is money, money is lost however Rain still rewards itself by being paid for a service and not delivering... It a wonder why Rain sits at the bottom of the list of ISP's around...