Senior Members at RAIN solve problem

I see a good number of people expressed their disgust with the Customer Services and Billing Departments of RAIN. I understand that well, my experience was no different. I declared War. But I felt it was not right, starting the war by only warning the telephone operators because they obviously didn't take my warnings serious or give a damn. So I made it my business to get through to at least one of RAIN's senior management team members. It took a bit of an effort to find a contact number and email address. After forwarding my complaint, it was literally an hour and a half later that I received a phone call from one of the top brass, apologizing. Three of the senior members emailed me and apologizing for the don't care attitude of their operators. Four days later everything was sorted. These three Senior Management members earned my respect and with men like them, RAIN, with some reformation, definitely has a future. Good luck Gentlemen and thank you. All the best Petrus