RP
Rickus P

1 reviews | Active since Apr 2014

31 Oct 2023, 19:30

Send debt collectors after billing issue on their side.

After cancelling my service with them, they acknowledged that they recieved the cancelation, but only cancelled it in the next month. So while they were taking their time to cancel they still billed me. Now I am getting calls from a debt collector, even though I have proof that I cancelled the service before any billing was supposed to happen. They would have taken it from my card if I had not cancelled my virtual card that I initially signed up with. Be very carefull, they will just take your money, even if they cannot provide you with any service.

0
Replies (5)
Rain
Rain's reply31 Oct 2023, 19:56
Official
Hi Rickus. 

 We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 

Rain 

RP
Rickus P's update31 Oct 2023, 20:18
Reviewer Update
I cancelled the service on 15 Dec, I have the mail where you acknowledge receipt of the cancellation. There should not be any billing for January if you cancelled as requested.
RP
Rickus P's update01 Nov 2023, 09:53
Reviewer Update
Thanks mail sent. Waiting on your response.
RP
Rickus P's update01 Nov 2023, 10:48
Reviewer Update
Thanks Rain, got a call that their billing department will sort out the issue on their end. Will update once complete.
RP
Rickus P's update01 Nov 2023, 10:51
Reviewer Update
Just checked and account is now in good standing again. Happy with the outcome even if the process was a bit tedious.