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TH
Thinus H

1 reviews | Active since Nov 2017

17 Jul 2022, 07:55

Second Router, Second Time Without Internet

Second time getting a router from you and second time I have the same issue. Its been for days now and I still di not have internet. The network light on the router stays red, on the app it shows device is offline but no one can help me. I feel like cancelling both my deals with you

0
Replies (16)
Rain
Rain's reply17 Jul 2022, 08:04
Official
Hi  Thinus 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
Rain
Rain's reply17 Jul 2022, 08:48
Official
Hi Thinus

We apologize for the experience you have with us,

The issue seems to be with the sim card, may you please provide us with the address where we can deliver another sim card.
TH
Thinus H's update17 Jul 2022, 08:57
Reviewer Update
133 Pendoring Ave, Geelhoutpark, Rustenburg. When will this happen.?
Rain
Rain's reply17 Jul 2022, 09:13
Official
We have processed the sim swop, and we have requested the logistics team to expedite the delivery.
TH
Thinus H's update17 Jul 2022, 09:22
Reviewer Update
Which means Im gonna be without internet for another 3 to 4 days.?
Rain
Rain's reply17 Jul 2022, 10:49
Official
We have asked our logistics team to expedite the query.
TH
Thinus H's update17 Jul 2022, 10:53
Reviewer Update
This is really frustrating
Rain
Rain's reply17 Jul 2022, 12:54
Official
I do apologize for the inconvenience. 
TH
Thinus H's update18 Jul 2022, 09:06
Reviewer Update
Will the new simcard be delivered today? I have no way if tracking it and I havent received any further communication from you
Rain
Rain's reply18 Jul 2022, 10:41
Official
Please note that deliveries are done on weekdays. I will try to push it for today or tomorrow.
TH
Thinus H's update18 Jul 2022, 10:43
Reviewer Update
This is really sucky service. Just like the previous time I have to spend almost n week without internet. I had no issue to pay the required fees, but now from your side theres an issue. I feel like cancelling bith my routers
Rain
Rain's reply18 Jul 2022, 11:04
Official
Apologies for the inconvenience. We will push the expedition of your delivery.
TH
Thinus H's update18 Jul 2022, 12:37
Reviewer Update
Thats all you keep on saying. Meanwhile after having paid what was due to you I now am stuck without internet incurring more costs to use internet  and data because you dont give a damn. I dont even have a tracking number for this supposed "expedited" sim card that will arrive somewhere between now and Jesus' coming to earth
TH
Thinus H's update18 Jul 2022, 14:51
Reviewer Update
Any feedback or tracking number.? Im tired of hearing "sorry for the inconvenience". Can you provide me with a tracking number so that I can find out on my own whats the status of the delivery
TH
Thinus H's update18 Jul 2022, 16:11
Reviewer Update
I would really appreciate any feedback regarding this matter. I am now fed up of waiting and waiting and waiting. To constantly come on Hello Peter cost me data, WHICH THANKS TO NO SERVICE FROM PAIN, I DO NOT HAVE A WHOLE LOT OF. Ive been without internet now for 4 days. If this is mot resolved today I will be contacting my laywer and legal aid to recover all costs incurred on my side due to YOUR defective products, which I already paid for
Rain
Rain's reply19 Jul 2022, 11:45
Official
Hey Thinus,

Please note that RAM will be attempting to deliver your sim swap today.