search @rainsouthafrica on twitter

rain is giving people free uncapped upgrades in exchange for 5 star reviews. search @rainsouthafrica on twitter to get peoples experiences, primarily complaints of being de*****ed and being seriously overcharged. the prepaid router is apparently a subscription which cannot be cancelled other than by them collecting the router which they refuse to collect. which has also been my experience. they advised that one can suspend services for 2 months at no cost and no cancellation fee. but now they are saying i am being billed 2000rand for suspending and they will not collect till i pay it and they will keep charging until they collect. prior to the 2months my internet was off for 1 month. when you dont pay in advance they disconnect your wifi. however they said i still have to pay 595 even though they switched off my connection. this is why i requested suspension till i pay 595 plus another month upfront. before 2 months was up i emailed to cancel as the agent advised. they demand 595 plus 2000. they cant tell me why because even if i did not suspend, how does one accumulate 2000 in 2 months? they cant answer. but refuse to collect the router and said they will keep billing, i requested the call recording to prove i followed the agents instructions. they refuse to give me the call recording. i encourage everyone to approach small claims court for refunds. report them to icasa.org. and approach the debt collectors council as some are being told they owe 8 even 30 thousand