Seamless buying process, extremely terrible support!

Its been 2 weeks since I've order rain's 5g sim with the router. Its been a week since I've received my product, yet the sim card is still not registering as an active sim card. I've sent numerous communications to rain and haven't gotten a single meaningful response. The first response from rain was from Sheldon Cousins (rain CeC), that asked me questions that could be answered by just looking at my rain profile and order. Secondly, I've answered those question but am yet to hear back from rain regarding anything. No attempt has been made to provide meaningful feedback on this query firstly, secondly I'm not sure if any attempt has been made to rectify the situation. The only way to contact Rain is through submitting a request on the my rain portal but it feels futile. No difference is made when you're told someone will response in 24 hours. It's been a week and no communication and no attempt to rectify situation.

You have my information. Everything you need to resolve the query you have at your disposal already.