TC
Taku C

1 reviews | Active since Mar 2021

24 Mar 2021, 06:53

******** foreigners for a quick buck!

This service is extremely unprofessional and poor! A consultant sold 5G service to me but when I got the router the data was extremely poor and slow. I requested to get the 4g sim I originally had and paid R479 for a new sim card. On their website, it states should you cancel, you get a refund on the data you didn't use. Unfortunately I couldn't even RICA the sim card, because my passport expired 5 days ago, even with displaying my permanent residency, they refused to Rica the card and left with both the 5G router and the 4G sim card. Since then I've been trying to get a refund of my R479 but they're saying I can't get a refund. Why would you take my money, refuse to Rica, then not give me a refund?? You did not work for that R479, it's not yours to keep, you never provided any data! I'm definitely contacting a lawyer because this service is terrible and they're taking advantage of the fact that I am a foreigner and de*****ing me, not taking into account my rights or the Consumer Protection Agreement! Do yourself a favor and never engage with this company. It's just headache after headache for very poor data. They over promise and under deliver and more people should call them out on their lies!

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Replies (1)
Rain
Rain's reply24 Mar 2021, 08:22
Official
Good morning, Taku.

I hope you are doing well today.

Please accept my apology for the inconvenience caused. I have escalated your ticket to the billing team for further assistance.

Kind Regards 
Mosa