****** ******** of the highest note 😠😠😠

****** ******** of the highest note since February when I received the router I've been struggling with internet, I don't know how many times did I lodge a ticket to cancel their ****** useless sim til to day. Called them on the 2 of May to cancel the sim but that lady decided no she won't cancel it and we turned of their router cause honestly it doesn't connt at all, I called again this week and till today the sim has not been canceled tell me why should I pay when I have canceled your sim and have not used it???