BS
Brenda S

1 reviews | Active since Jul 2014

13 Jun 2022, 18:16

******** from the start. 10 minutes of low speed internet and 2 hours to reconnect.

When Rain hit the market in 2020 promising major speeds in my area and for the modem to be mounted outside, I fell for it... Spent the month hanging it from every possible location and could barely get 2mps. Last week I thought the new and improved modems would be better. 2 years to get their act together. Now I am lucky to have a signal at all. I might get 1mps but usually running a speed test just comes back with no connection response. I plugged it in on Thursday last week and I DEMAND you collect it and refund the money spent and having to tether off phones at a huge cost just to connect to laptops. Don't be fooled. Please come and collect your made in China junk and refund my money immediately.

0
Replies (2)
Rain
Rain's reply13 Jun 2022, 18:33
Official
Hi Brenda 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain.
BS
Brenda S's update13 Jun 2022, 21:07
Reviewer Update
Cancel immediately please and I demand a full refund. Cannot even send an email without it buffering out. Place a whatsapp call or facetime call which works perfectly when I have used it on a 10mb speed and it switches over to phone data immediately. Try and send whatsapp and wait for an hour to connect Not interested. I am currently in hospital but someone is home. Please advice of the day and time you will collect and send me refund details. Thank you.