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So, I have a Rain 5G router, as of the 18th April it has been disconnected due to non payment but Rain still bills me for the days of non connection in April, as well as May and now for June. I enquired with them and they claim to see usage and that they will send me a statement. they kept sending me an email with no attachment and now they no longer respond.

Calling them is an absolute waster of time and airtime because the line just rings off the hook, 20 minutes later and still no answer.

Below are the conversation since the 27 May 2022.

*** Fri, May 27, 3:25 PM *** 27 May 2022 HI Monica I trust you are well, Kindly advise if you disconnected due to payment or you choose not to use the services so I can a

Binta Kabwiz Wed, Jun 1, 12:00 PM Good day, Yes, disconnected due to no payment but I do not know why I am being charged/ billed for the month but it was disconnected. Kind regards,

*** Wed, Jun 1, 4:18 PM *** 01 Jun 2022 Hello Monica, Attached is your April invoice which shows usage. Thanks rain thanks, rain support Copyright ©2022 Rain. All Rights

Binta Kabwiz Thu, Jun 2, 10:59 AM (13 days ago) Good day, There is no attachment. Regards,

*** Jun 2, 2022, 3:15 PM (13 days ago) *** 02 Jun 2022 Good day Thank you for the feedback, as per your feedback, Please find the attached April Invoice. Kind regards thanks, rain supp

Binta Kabwiz <***> Jun 3, 2022, 3:03 PM (12 days ago) to support+fc2ccb87-836a-4a74-85bd-1825dcfbdc9b

What kind of **** is going on here, there is nothing attached AGAIN and I did not have connectivity from mid April until now. Please rectify my account so I can pay for what I actually used and for the month and the pro rather for the reminder of June.

Regards,