sK
sindisile K
1 reviews | Active since Mar 2015
02 Mar 2023, 15:16
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In January you guys took my money twice and I was told that the extra money that was taken from my account will be used this month. But now you guys are coming with stories that you double debited me because of December. Rain it's not a contract and don't tell about month to month, the month you guys debited for I never used your services as you disconnected the internet so I'm not going to pay for something I never used. I want my internet to be connect right now. I'm not going to lose my job because of you. Or else refund me my money and I will find the better service provider cause clearly you guys are fail and you selling a lie to your customers.
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Replies (3)
Rain's replyOfficial
02 Mar 2023, 15:24Hi Sindisile
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply02 Mar 2023, 15:24
Official
Hi Sindisile
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
sK
sindisile K's updateReviewer Update
02 Mar 2023, 15:48Hi, on January the 2nd I payed for January. Month end of January you guys debited me twice so why I was reconnect after paying in Jan the second. As I was told by your support department that the 530 will be used this coming month. I want this fixed I'm not going to pay for the service that I didn't use. Check your records.
sK
sindisile K's update02 Mar 2023, 15:48
Reviewer Update
Hi, on January the 2nd I payed for January. Month end of January you guys debited me twice so why I was reconnect after paying in Jan the second. As I was told by your support department that the 530 will be used this coming month. I want this fixed I'm not going to pay for the service that I didn't use. Check your records.
sK
sindisile K's updateReviewer Update
02 Mar 2023, 16:07So if the service is upfront while why am I supposed to pay for the service I have never used. The December you mentioning you disconnected the internet for me so how will on earth will I have to pay for the service I never used. As you also that the 3rd Jan pay was December why I was reconnected then, you guys are contradicting yourself and why I was not told this when I inquired about the double payment and I was told it be used for this month. Your service is pathetic really.
sK
sindisile K's update02 Mar 2023, 16:07
Reviewer Update
So if the service is upfront while why am I supposed to pay for the service I have never used. The December you mentioning you disconnected the internet for me so how will on earth will I have to pay for the service I never used. As you also that the 3rd Jan pay was December why I was reconnected then, you guys are contradicting yourself and why I was not told this when I inquired about the double payment and I was told it be used for this month. Your service is pathetic really.