********!!!

We're advised the use of your service is on a month to month basis which is the biggest ****. I cancelled the service 11th of November 2022 and was debited in the month of December.

I logged several tickets in the months leading up to my cancellation regarding no Internet connection and a down tower and I don't know why I expected over the top customer service because you can't even get through to an agent and when you do they either hang up or are ***********. When i was debited in December I called the call center to request a refund as the service was not in use since 15th November and I was told I would be refunded. I called today and was told I won't be getting a refund because with Rain you pay for the previous months usage and not on a month to month as they say when you sign up.

If you do not want to refund me the full amount I expect to be refunded a prorata amount since your service was not in use since mid November I refuse to pay for a full month for pathetic service I didn't make use of