****med by Rain & Refusal to Refund

I have a serious complaint with this network provider. I started using their services on the 14th January 2021 and cancelled the account on the 15th January 2021. When I took the subscription i was debited R299 immediately, there after , after my cancelation, I was debited a further R154,32.

Upon query of this amount, I was told they pro- rated January and I paid for full month of February. My first Question was, the R299 is advertised as being for 1 month which Is how long I used the connection for. My 2nd question was that the invoices showed 0 usage in February thus why was I billed for usage I did not use?. My 3rd Question is even pro-rated, I should have been billed for 14th Jan till end of January and then 1st Feb till cancellation date 15th Feb 2021. My 4th and last question was why are they misleading people with regards to cancellation policy as on their site and on the app it states that once cancellation takes place, one would only be billed for the data they have used within that period.

This is by far the most ******** situation I have been in. Worst still, I can't even remove my banking details from their app and I am scared they will continue to bill me for data I have not used. Their customer service team is incredibly dismissive and when I quarried the cancellation policy, I was told I should have called in for clarity and that they bill regardless of use.

What kind of ******** is this! I am extremely irritated and warn others NOT to take up rain as a service provider!