FM
Faith M

1 reviews | Active since Oct 2019

31 Oct 2022, 10:17

****

Rain has been a total disappointment. I have had no internet connection at all since the 20th of October 2022. When I call them, no one’s seems to know what the problem is as their stories differ from agent to agent, the one says it’s the towers, the other says it’s a faulty router, the other tells me to let the router face all these different kind of directions. Going through all the complaints here on Hello Peter, it seems to me that Rain is well aware of that customers have no I internet connection and they don’t want to be held accountable. Tomorrow I will be debited for the month of November but it makes no sense for me to pay for a new month when already rain has ****** me of a whole 11 days of connection.

0
Replies (2)
Rain
Rain's reply31 Oct 2022, 10:29
Official
Hi Faith 

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
FM
Faith M's update31 Oct 2022, 11:33
Reviewer Update
Please provide me with a reference or proof of this so that the next time I call in I know who was dealing with my query. I am really frustrated and on the verge of cancelling everything, this is really not on. Why can’t the agents just advise on the truth and not make up stories which get clients even more frustrated. This is really not the way to do business!