BM
Bilal M
1 reviews | Active since Feb 2023
03 Feb 2023, 12:05
********** - 999 for 2 deal
Good day,
I bought a package 999 for 2. You guys were running a promo at the time.
I provided both my addresses and rain confirmed that there will be coverage.
However, the one device never worked at the address. There was no internet connectivity due to poor or no signal.
I then called rain back and they suggested I cancel the device , so I would be paying R499 for the device I currently have.
I agreed, they then credited me R499 back into my account for the device that didn’t work. This is proof enough that we had agreed to paying R499 going forward.
Ever since, I am being billed R999 instead of the R499 I have agreed to.
I have called in multiple times to resolve the query and am getting no help.
The R499 that I paid on 26 January was for the month of Feb Now I am without internet again. Stranded How long is this going to carry on for ?
The following are the reference numbers for all the calls
***5 - aveer *** - xolile
***
*** - nobumbele
*** - Julian Grachen - manager
Dyllan
*** - mousey
*** - Assanda
Other times the call would go dead and no one calls back. The service I’ve received is appalling.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
03 Feb 2023, 12:14Hi Bilal.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Feb 2023, 12:14
Official
Hi Bilal.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
BM
Bilal M's updateReviewer Update
03 Feb 2023, 12:18I’ve been promised help time and time again -
But I get no help.
I just got a call from rain, when I answered, the line went dead. There is no loadshedding in my area at the moment.
I’ve called in about 4 times today. Stayed on the line for 15 mins before being attended to, and still gotten no help.
But I get no help.
I just got a call from rain, when I answered, the line went dead. There is no loadshedding in my area at the moment.
I’ve called in about 4 times today. Stayed on the line for 15 mins before being attended to, and still gotten no help.
BM
Bilal M's update03 Feb 2023, 12:18
Reviewer Update
I’ve been promised help time and time again -
But I get no help.
I just got a call from rain, when I answered, the line went dead. There is no loadshedding in my area at the moment.
I’ve called in about 4 times today. Stayed on the line for 15 mins before being attended to, and still gotten no help.
But I get no help.
I just got a call from rain, when I answered, the line went dead. There is no loadshedding in my area at the moment.
I’ve called in about 4 times today. Stayed on the line for 15 mins before being attended to, and still gotten no help.
BM
Bilal M's updateReviewer Update
03 Feb 2023, 12:24Hi Bilal.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that your monthly billing is R999 for your premium service. The 2-for-1 promo allowed you to order 1 5G premium package for R999 per month and get another one free for 24 months, meaning that you pay R999 for 1 premium service, and nothing for the second free service. Cancellation of the free 5G premium service does not result in a lower price for your 1st 5G premium service.
Reply:
1) I confirmed the 2 addresses where I would be using my package and I was given an affirmation that the area is indeed covered by your network.
2) To cancel the one device was advise from your call centre because there was no other solution
3) the call attendant confirmed that I will be paying R499 going forward and that’s the reason why they credited my account with R499
4) January I never made use of your services but I still got billed. The whole of January I was calling in looking for assistance
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that your monthly billing is R999 for your premium service. The 2-for-1 promo allowed you to order 1 5G premium package for R999 per month and get another one free for 24 months, meaning that you pay R999 for 1 premium service, and nothing for the second free service. Cancellation of the free 5G premium service does not result in a lower price for your 1st 5G premium service.
Reply:
1) I confirmed the 2 addresses where I would be using my package and I was given an affirmation that the area is indeed covered by your network.
2) To cancel the one device was advise from your call centre because there was no other solution
3) the call attendant confirmed that I will be paying R499 going forward and that’s the reason why they credited my account with R499
4) January I never made use of your services but I still got billed. The whole of January I was calling in looking for assistance
BM
Bilal M's update03 Feb 2023, 12:24
Reviewer Update
Hi Bilal.
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that your monthly billing is R999 for your premium service. The 2-for-1 promo allowed you to order 1 5G premium package for R999 per month and get another one free for 24 months, meaning that you pay R999 for 1 premium service, and nothing for the second free service. Cancellation of the free 5G premium service does not result in a lower price for your 1st 5G premium service.
Reply:
1) I confirmed the 2 addresses where I would be using my package and I was given an affirmation that the area is indeed covered by your network.
2) To cancel the one device was advise from your call centre because there was no other solution
3) the call attendant confirmed that I will be paying R499 going forward and that’s the reason why they credited my account with R499
4) January I never made use of your services but I still got billed. The whole of January I was calling in looking for assistance
Please be advised that your billing is post-paid, meaning that you pay for a month's service in the next month. Invoices for a month's services are generated at the end of the month, and are due in the following month on your set payment date.
Kindly note that your monthly billing is R999 for your premium service. The 2-for-1 promo allowed you to order 1 5G premium package for R999 per month and get another one free for 24 months, meaning that you pay R999 for 1 premium service, and nothing for the second free service. Cancellation of the free 5G premium service does not result in a lower price for your 1st 5G premium service.
Reply:
1) I confirmed the 2 addresses where I would be using my package and I was given an affirmation that the area is indeed covered by your network.
2) To cancel the one device was advise from your call centre because there was no other solution
3) the call attendant confirmed that I will be paying R499 going forward and that’s the reason why they credited my account with R499
4) January I never made use of your services but I still got billed. The whole of January I was calling in looking for assistance
BM
Bilal M's updateReviewer Update
03 Feb 2023, 12:32You’re not assisting my query:
1) the addresses that I provided , only 1 address picked up connectivity, the other had no signal.
This is where I got ****med.
2) I cancelled one because I had no connectivity ( this is the device I was being charged 999)
So I’ve kept the free one , why am I being billed for it
3) when I cancelled the one device the call agent confirmed with me it will be 499 going forward. He also credited my account with 499. It’s on the statement.
4) I never used the device January so what are you charging me for ?
1) the addresses that I provided , only 1 address picked up connectivity, the other had no signal.
This is where I got ****med.
2) I cancelled one because I had no connectivity ( this is the device I was being charged 999)
So I’ve kept the free one , why am I being billed for it
3) when I cancelled the one device the call agent confirmed with me it will be 499 going forward. He also credited my account with 499. It’s on the statement.
4) I never used the device January so what are you charging me for ?
BM
Bilal M's update03 Feb 2023, 12:32
Reviewer Update
You’re not assisting my query:
1) the addresses that I provided , only 1 address picked up connectivity, the other had no signal.
This is where I got ****med.
2) I cancelled one because I had no connectivity ( this is the device I was being charged 999)
So I’ve kept the free one , why am I being billed for it
3) when I cancelled the one device the call agent confirmed with me it will be 499 going forward. He also credited my account with 499. It’s on the statement.
4) I never used the device January so what are you charging me for ?
1) the addresses that I provided , only 1 address picked up connectivity, the other had no signal.
This is where I got ****med.
2) I cancelled one because I had no connectivity ( this is the device I was being charged 999)
So I’ve kept the free one , why am I being billed for it
3) when I cancelled the one device the call agent confirmed with me it will be 499 going forward. He also credited my account with 499. It’s on the statement.
4) I never used the device January so what are you charging me for ?
BM
Bilal M's updateReviewer Update
03 Feb 2023, 13:06The collection of the router is not a matter of concern. You may do it whenever you wish.
How about you give me the service you promised. Which is 999 for 2 premium package at the addresses I first confirmed with you. I will pay 999 for the 2 packages that should be getting 5g signal.
If not, then you give me the premium package for 499 as was promised by you guys. Why downgrade me ? This seems like a bigger **** after every reply.
I am still disputing the charges of 999 and you’re saying I must settle your account ? I reiterated I did NOT use your services in January because I kept calling for assistance and I didn’t get help. I was without internet till the 26th of January.
I spoke to the manager Mozi on 26th and he promised to assist with the matter and I should pay R499 towards February 2023 and he will open the account.
I paid 499 only to get internet for 5 days.
How about you give me the service you promised. Which is 999 for 2 premium package at the addresses I first confirmed with you. I will pay 999 for the 2 packages that should be getting 5g signal.
If not, then you give me the premium package for 499 as was promised by you guys. Why downgrade me ? This seems like a bigger **** after every reply.
I am still disputing the charges of 999 and you’re saying I must settle your account ? I reiterated I did NOT use your services in January because I kept calling for assistance and I didn’t get help. I was without internet till the 26th of January.
I spoke to the manager Mozi on 26th and he promised to assist with the matter and I should pay R499 towards February 2023 and he will open the account.
I paid 499 only to get internet for 5 days.
BM
Bilal M's update03 Feb 2023, 13:06
Reviewer Update
The collection of the router is not a matter of concern. You may do it whenever you wish.
How about you give me the service you promised. Which is 999 for 2 premium package at the addresses I first confirmed with you. I will pay 999 for the 2 packages that should be getting 5g signal.
If not, then you give me the premium package for 499 as was promised by you guys. Why downgrade me ? This seems like a bigger **** after every reply.
I am still disputing the charges of 999 and you’re saying I must settle your account ? I reiterated I did NOT use your services in January because I kept calling for assistance and I didn’t get help. I was without internet till the 26th of January.
I spoke to the manager Mozi on 26th and he promised to assist with the matter and I should pay R499 towards February 2023 and he will open the account.
I paid 499 only to get internet for 5 days.
How about you give me the service you promised. Which is 999 for 2 premium package at the addresses I first confirmed with you. I will pay 999 for the 2 packages that should be getting 5g signal.
If not, then you give me the premium package for 499 as was promised by you guys. Why downgrade me ? This seems like a bigger **** after every reply.
I am still disputing the charges of 999 and you’re saying I must settle your account ? I reiterated I did NOT use your services in January because I kept calling for assistance and I didn’t get help. I was without internet till the 26th of January.
I spoke to the manager Mozi on 26th and he promised to assist with the matter and I should pay R499 towards February 2023 and he will open the account.
I paid 499 only to get internet for 5 days.
BM
Bilal M's updateReviewer Update
03 Feb 2023, 13:40Okay so have you been providing me with the second free device ? No
Why can’t you provide it ?
Why you keep billing me if you can’t provide the service.
Again you are demanding a payment for service not given.
For the 4th time now, I didn’t use your service in January why am I being billed for it.
Why did your operator confirm that I will be paying 499 going forward
Why can’t you provide it ?
Why you keep billing me if you can’t provide the service.
Again you are demanding a payment for service not given.
For the 4th time now, I didn’t use your service in January why am I being billed for it.
Why did your operator confirm that I will be paying 499 going forward
BM
Bilal M's update03 Feb 2023, 13:40
Reviewer Update
Okay so have you been providing me with the second free device ? No
Why can’t you provide it ?
Why you keep billing me if you can’t provide the service.
Again you are demanding a payment for service not given.
For the 4th time now, I didn’t use your service in January why am I being billed for it.
Why did your operator confirm that I will be paying 499 going forward
Why can’t you provide it ?
Why you keep billing me if you can’t provide the service.
Again you are demanding a payment for service not given.
For the 4th time now, I didn’t use your service in January why am I being billed for it.
Why did your operator confirm that I will be paying 499 going forward