LM
Lerato M
1 reviews | Active since Mar 2023
02 Mar 2023, 13:31
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In October 2022, I took a rain SIM card of which they said it is on speacial as they took R1 for the first subscribtion (November 2022). On the 15th Decemcer 2022 rain debited R464.00. On the 26th January 2023 they debited R265.00On the 24th February 2023 the again Debited R265.00.
They Keep on debiting my account however they send notifications that I am behind with pay payment. To my knowledge they Rain is not a contract as you pay for the month you used and if they can also
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Replies (9)0
Replies (9)
Rain's replyOfficial
02 Mar 2023, 13:38Hi Lerato.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Mar 2023, 13:38
Official
Hi Lerato.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
LM
Lerato M's updateReviewer Update
02 Mar 2023, 13:47If that is the case then why debit before my debit date and again on my debit date send a message that I am behind with payment. I never gave you authority to debit on the 25th of each month. Also check for how long you keep me connected before disconnecting me again saying I owe you.
And as of the month to month I don't know about that as you said this is not a contract.
And as of the month to month I don't know about that as you said this is not a contract.
LM
Lerato M's update02 Mar 2023, 13:47
Reviewer Update
If that is the case then why debit before my debit date and again on my debit date send a message that I am behind with payment. I never gave you authority to debit on the 25th of each month. Also check for how long you keep me connected before disconnecting me again saying I owe you.
And as of the month to month I don't know about that as you said this is not a contract.
And as of the month to month I don't know about that as you said this is not a contract.
LM
Lerato M's updateReviewer Update
02 Mar 2023, 13:52Then why debit before the 1st of each month???
LM
Lerato M's update02 Mar 2023, 13:52
Reviewer Update
Then why debit before the 1st of each month???
LM
Lerato M's updateReviewer Update
02 Mar 2023, 14:08To my knowledge I am not owing you and what I know is if there is no payment you disonnect so why disconnect and expect for me to pay?????
LM
Lerato M's update02 Mar 2023, 14:08
Reviewer Update
To my knowledge I am not owing you and what I know is if there is no payment you disonnect so why disconnect and expect for me to pay?????
LM
Lerato M's updateReviewer Update
02 Mar 2023, 14:09My payment due date is the 1st of each month
LM
Lerato M's update02 Mar 2023, 14:09
Reviewer Update
My payment due date is the 1st of each month
LM
Lerato M's updateReviewer Update
02 Mar 2023, 14:15and who did you inform that, you were going to debit before the agreed date "if I'm behind with payment as you say" because that was not part of the agreement.
LM
Lerato M's update02 Mar 2023, 14:15
Reviewer Update
and who did you inform that, you were going to debit before the agreed date "if I'm behind with payment as you say" because that was not part of the agreement.
LM
Lerato M's updateReviewer Update
02 Mar 2023, 14:17I am not owing you please provide proof with transactions because what I know is Feb you debited me but I was disconnected.
LM
Lerato M's update02 Mar 2023, 14:17
Reviewer Update
I am not owing you please provide proof with transactions because what I know is Feb you debited me but I was disconnected.
LM
Lerato M's updateReviewer Update
02 Mar 2023, 14:24then why was I disconnected in Nov,Jan and Feb and took my money before the due date.
With the month to month you never informed as I know with rain you pay for what you used.
And please note the matter is escalated to the ombudsman.
With the month to month you never informed as I know with rain you pay for what you used.
And please note the matter is escalated to the ombudsman.
LM
Lerato M's update02 Mar 2023, 14:24
Reviewer Update
then why was I disconnected in Nov,Jan and Feb and took my money before the due date.
With the month to month you never informed as I know with rain you pay for what you used.
And please note the matter is escalated to the ombudsman.
With the month to month you never informed as I know with rain you pay for what you used.
And please note the matter is escalated to the ombudsman.
LM
Lerato M's updateReviewer Update
02 Mar 2023, 14:51But for those months I was disconnected for those months hence you debited.
LM
Lerato M's update02 Mar 2023, 14:51
Reviewer Update
But for those months I was disconnected for those months hence you debited.