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Thobi S
1 reviews | Active since Mar 2022
31 Mar 2022, 15:15
****
The worst customer service with rain. They are very responsive when you are about to take up their service, once the’ve given you the router they are gone for good. If you experience any problems with their network of which you will they will not respond to any of your emails, their phone is always engaged even on social media they will ignore you. The worst customer service I’ve come across! Wouldn’t recommend them to anyone.… I am starting to think that they are a quick money making ****… this company needs to be regulated or audited
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
31 Mar 2022, 15:21Hey Thobi,
We apologize for your recent experience.
We will be in contact with you shortly.
Thank you
We apologize for your recent experience.
We will be in contact with you shortly.
Thank you
Rain's reply31 Mar 2022, 15:21
Official
Hey Thobi,
We apologize for your recent experience.
We will be in contact with you shortly.
Thank you
We apologize for your recent experience.
We will be in contact with you shortly.
Thank you
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Thobi S's updateReviewer Update
31 Mar 2022, 16:58I don’t have mobile data on my phone only WiFi
As explained on the phone that before we took up a router with rain we were using the huawei router and that’s how we connected to Netflix, YouTube and the other apps but then when we took up rain we cancelled Telkom
As explained on the phone that before we took up a router with rain we were using the huawei router and that’s how we connected to Netflix, YouTube and the other apps but then when we took up rain we cancelled Telkom
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Thobi S's update31 Mar 2022, 16:58
Reviewer Update
I don’t have mobile data on my phone only WiFi
As explained on the phone that before we took up a router with rain we were using the huawei router and that’s how we connected to Netflix, YouTube and the other apps but then when we took up rain we cancelled Telkom
As explained on the phone that before we took up a router with rain we were using the huawei router and that’s how we connected to Netflix, YouTube and the other apps but then when we took up rain we cancelled Telkom
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Thobi S's updateReviewer Update
31 Mar 2022, 17:08Is it possible to dispatch a technical person to view the problem in person?
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Thobi S's update31 Mar 2022, 17:08
Reviewer Update
Is it possible to dispatch a technical person to view the problem in person?
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Thobi S's updateReviewer Update
31 Mar 2022, 17:11We are using the Xiaomi Mi tv stick, we got it separately because the tv was not a smart tv but android
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Thobi S's update31 Mar 2022, 17:11
Reviewer Update
We are using the Xiaomi Mi tv stick, we got it separately because the tv was not a smart tv but android
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Thobi S's updateReviewer Update
31 Mar 2022, 18:39Thank you so much, I really hope this issue can be resolved sooner🙏
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Thobi S's update31 Mar 2022, 18:39
Reviewer Update
Thank you so much, I really hope this issue can be resolved sooner🙏
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Thobi S's updateReviewer Update
01 Apr 2022, 11:29Good day,
I just wanted to follow up with you when can we expect the technician to make sure that we are at home when they do arrive?
I just wanted to follow up with you when can we expect the technician to make sure that we are at home when they do arrive?
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Thobi S's update01 Apr 2022, 11:29
Reviewer Update
Good day,
I just wanted to follow up with you when can we expect the technician to make sure that we are at home when they do arrive?
I just wanted to follow up with you when can we expect the technician to make sure that we are at home when they do arrive?