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I have received my sim and when I got home to test it there was no signal.I addressed this the following day with the support group and the day after as well but no reply or response.The only response that I did get was that if I want to cancel I need to pay my pro-rota amount.This is unfair practice as you still need to pay for a service you did not get and nobody was interested in helping you.Imagine doing this to a thousand clients you do not need to lift a finger to make money at all.Please be aware.Factors for signal might include closing your curtains at night or even someone in the way of the signal.