****

I am mortified at the disgusting service I am experiencing with Rain. I purchased the Premium buy 1 get one free plan on or about 25 August 2022. To date I have not received the second router. Rain did not bother even once to contact me to alert me to the situation and rectify it. Instead I have spent so much money on airtime calling their rude call centre and submitting tickets that were simply ignored. The first manager was supposed to call me back and didn't bother. Second manager Kwanele promised she would work on it every hour, failed to contact me at the agreed time, got hold of me once, and never again. Third manager Lerato just didn't bother to come back to me. I am informed that Patricia Moteme is the head of the division. I await her phone call. Rain appears to be running a **** where they have taken my money and not delivered the second router. Either sort this matter out or I will take further steps against you.