Scale and unless customer services

I took rain WIfI due to this one month to month service I didn’t pay for 2 months and yet I was billed but they advice no contract on they services. Cool I paid the service on the day 15th of December 1210 and I called on the 23th of December to cancel my services the agent apologised and advised we won’t billed you until end of Jan.cool never cancelled my services woke up today and spoke with a rude agent Called Paul I explained my story and ooh yes he gave me the most *** you professional.i asked to be connected to a manager he told me he won’t do it I asked to be transferred to billing he said I won’t do that they will call you all I can say is don’t Take rain services the agent Drop a call on me while still speaking I wonder train yourll stuff.i spoke with Paul from customer services and he said will escalate the matter to billing team I called the billing team and I spoke with joshau who just laughed on the call while I was speaking with him he told me he will escalate the matter to billing team and also drop the call on me Please rain tell me what the *** is happing in your business this is soo wrong.i wants my money