MS
Mark S

1 reviews | Active since May 2010

30 Jul 2020, 14:17

Save yourself from headaches ... do not use rain.

I had Internet for almost a month and then something went wrong with the tower near me... logged numerous calls with rain...get a phonecall and they go through the usual... check router...sim...blah blah blah.... My call is now supposedly with "networks" .... nothing happened afterwards... I lost connectivity on the 7th of July ... that is 3 weeks ago ......still nothing...... I am looking at other options and advise anyone NOT to use rain. They even told one of the other customers close to me that we are not in the coverage area... I calll BS... why did we have internet for a whole month then??????? ... Now I will get a cookie cutter reply from a BOT...wait a few days and get a call from lovely people who have to keep angry customers happy because their own employer are useless ...such a sad case.

0
Replies (3)
Rain
Rain's reply30 Jul 2020, 14:23
Official
Hi Mark

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

MS
Mark S's update30 Jul 2020, 14:40
Reviewer Update
Hey... this is laugable ... cookie cutter reply received... NOW FIX the ****** problem.
MS
Mark S's update30 Jul 2020, 15:33
Reviewer Update
Oh, and for good measure I wrote a story to Carte Blanche about rain...hope to see you on there soon.