TS
Thoko S

1 reviews | Active since Nov 2023

03 Apr 2024, 21:43

Satisfied with the service received

Three weeks ago I had some connectivity issues with my rain WiFi, and they were incredibly prompt and efficient in addressing my concerns. Not only did they quickly diagnose the problem, but they also went above and exchanged the rooter and gave me the new one. Their technicians were knowledgeable, friendly, and professional throughout the process. I now have a reliable and fast internet connection. I highly recommend contacting Rain to anyone experiencing similar issues. They truly exceeded my expectations, and I couldn't be happier with the service I received.

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Replies (3)
TS
Thoko S's update03 Apr 2024, 21:43
Reviewer Update
I am rating them 4 not 5 because we should not have to complain first in order to receive the service we are paying for.
Rain
Rain's reply04 Apr 2024, 08:07
Official
Hi 

Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.

Thank you.
rain.
Rain
Rain's reply04 Apr 2024, 08:09
Official
Hi Thoko tinny S

Thank you for those great words, we are glad to have provided you with a positive experience.

Regards
rain