Same story over and over again

Same story over and over again. I am convinced that this company has no etiquette at all!! They debit my bank account without my permission,which is *****ulent btw, they have not yet given me a full breakdown or reconciliation of my account. They sent me an email to set a date and time to call me, I rep**** to the request and I am still waiting for the call! They victimize one by suspending your services to get their way!! To top it all, I have come onto this platform so many times complaining about their business ethics and they just wipe their asses off on us!! I feel they are violating my consumer rights and drastic steps has to be taken!!