Salesperson neglected to inform me of the RICA requirements before making the sale.

I explicitly told the salesperson that I reside in JHB and would need the SIM delivered to me in DBN. She said that won't be a problem as long as I provide the courier with my proof of address. I said that I didn't have any physical documents with me with that information & she said that it was fine if I showed it to them on my phone. After I paid, I received an email with RICA requirements saying that I must have my original ID document with me on delivery. Nobody walks around with their ID book in their pocket, mine is in my safe at home in JHB. Why the **** was this not mentioned to me before I paid?, to make things worse, it is possible to RICA the sim online if I bought it via a ****ing third party but if I buy it directly from RAIN then I must have my original ID. This does not make any ****ing sense. On top of all this, I had to make the payment immediately while still on the call with the salesperson but I must now ****ing wait 10 days to get my money back. This is a ****ing pathetic company with retarded processes and *********** staff. You are better off with Telkom and they are the epitome of ****ty service.