cB
candice B
1 reviews | Active since Mar 2014
20 May 2022, 11:19
Sale but don't service
Rain are quick to make a sale but once the device was delivered I could not connect I logged it on the site, no one called or emailed me. I in the interim got a new service provider and almost every three days have called to ask them to cancel the debit order and collect the device. The call centre response 'we can't help you' we can escalate. where ever the mail for escalations go is clearly unmonitored, I started this journey 1.5 months ago. I even reached out on Facebook messenger which hasn't been read. Its crazy to think they pump the advertising but have no after sales support i'm very disappointed and frustrated with the lack of service received.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
20 May 2022, 11:22Hi candice
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply20 May 2022, 11:22
Official
Hi candice
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
cB
candice B's updateReviewer Update
24 May 2022, 08:06Hi there is it possible I can send you a mail with a photo of the device where you may find the specifics you're looking for. I find it again difficult to understand how from a customer centricity perspective you are asking me for information which is useful to you but not to me. I know my name, ID, address and cell phone number for your record look up purposes but now we are getting stuck because I need to find a combination of elements for your to help me?
On the sim - NM 3C P5 - which is not as per your guidance above.
On the sim - NM 3C P5 - which is not as per your guidance above.
cB
candice B's update24 May 2022, 08:06
Reviewer Update
Hi there is it possible I can send you a mail with a photo of the device where you may find the specifics you're looking for. I find it again difficult to understand how from a customer centricity perspective you are asking me for information which is useful to you but not to me. I know my name, ID, address and cell phone number for your record look up purposes but now we are getting stuck because I need to find a combination of elements for your to help me?
On the sim - NM 3C P5 - which is not as per your guidance above.
On the sim - NM 3C P5 - which is not as per your guidance above.
cB
candice B's updateReviewer Update
30 May 2022, 14:44Hi there the device was collected on the 24, please advise there's a refund from the date It was delivered I have not had service - what is the refund amount?
cB
candice B's update30 May 2022, 14:44
Reviewer Update
Hi there the device was collected on the 24, please advise there's a refund from the date It was delivered I have not had service - what is the refund amount?