JM
Jordan M
1 reviews | Active since Oct 2024
18 Sept 2025, 10:10
****s & Empty promises!
2 months I have had my new router, 2 months of BAD internet.... 2 months I have been charged DOUBLE for my old router which no one informed me I had to cancel, me thinking they would cancel it when I UPGRADED MY LINE! Now I cant even get my work done or get into my meetings... This is crazy! Your customer support sucks and you guys should be ashamed of your company for ****ming! I want a refund for YOUR mistake and I want better internet... And the only way to reach you is to request a call for a quote because you are so interested in making money, and dont care about your customer support! Worst internet provider ever.
Helpful (0)
Replies (33)0
Replies (33)
Rain's replyOfficial
18 Sept 2025, 10:48Hi Jordan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply18 Sept 2025, 10:48
Official
Hi Jordan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
18 Sept 2025, 10:56Hi Jordan,
Please note that the issue is currently being investigated. We will provide you with an update as soon as one is available.
Kind regards,
Rain
Please note that the issue is currently being investigated. We will provide you with an update as soon as one is available.
Kind regards,
Rain
Best regards,
Rain's reply18 Sept 2025, 10:56
Official
Hi Jordan,
Please note that the issue is currently being investigated. We will provide you with an update as soon as one is available.
Kind regards,
Rain
Please note that the issue is currently being investigated. We will provide you with an update as soon as one is available.
Kind regards,
Rain
Best regards,
Rain's replyOfficial
18 Sept 2025, 12:02Hi Jordan,
Please provide a reference number or any other form of communication for your cancellation request regarding your older service.
Rain
Please provide a reference number or any other form of communication for your cancellation request regarding your older service.
Rain
Best regards,
Rain's reply18 Sept 2025, 12:02
Official
Hi Jordan,
Please provide a reference number or any other form of communication for your cancellation request regarding your older service.
Rain
Please provide a reference number or any other form of communication for your cancellation request regarding your older service.
Rain
Best regards,
JM
Jordan M's updateReviewer Update
18 Sept 2025, 14:28#***6
JM
Jordan M's update18 Sept 2025, 14:28
Reviewer Update
#***6
Rain's replyOfficial
18 Sept 2025, 15:35Hi Jordan,
Kindly confirm if the cancellation request was mentioned in the call?
Rain
Kindly confirm if the cancellation request was mentioned in the call?
Rain
Best regards,
Rain's reply18 Sept 2025, 15:35
Official
Hi Jordan,
Kindly confirm if the cancellation request was mentioned in the call?
Rain
Kindly confirm if the cancellation request was mentioned in the call?
Rain
Best regards,
JM
Jordan M's updateReviewer Update
18 Sept 2025, 15:41So sorry it took me so long to reload the page in order to see your message, Yes the cancellation was mentioned over the phone, as well as the R1200 I was charged over the 2 months...
JM
Jordan M's update18 Sept 2025, 15:41
Reviewer Update
So sorry it took me so long to reload the page in order to see your message, Yes the cancellation was mentioned over the phone, as well as the R1200 I was charged over the 2 months...
Rain's replyOfficial
18 Sept 2025, 16:02Hi Jordan,
Your information has been noted. We will update you as soon as further details are available.
Kind regards,
Rain
Your information has been noted. We will update you as soon as further details are available.
Kind regards,
Rain
Best regards,
Rain's reply18 Sept 2025, 16:02
Official
Hi Jordan,
Your information has been noted. We will update you as soon as further details are available.
Kind regards,
Rain
Your information has been noted. We will update you as soon as further details are available.
Kind regards,
Rain
Best regards,
JM
Jordan M's updateReviewer Update
18 Sept 2025, 16:03And what about my slow internet??? There are multiple problems here that need to be sorted....
JM
Jordan M's update18 Sept 2025, 16:03
Reviewer Update
And what about my slow internet??? There are multiple problems here that need to be sorted....
Rain's replyOfficial
18 Sept 2025, 16:30Hi Jordan,
Are you experiencing slow speeds at a certain time of the day or throughout the entire day?
Are you experiencing slow speeds at a certain time of the day or throughout the entire day?
Best regards,
Rain's reply18 Sept 2025, 16:30
Official
Hi Jordan,
Are you experiencing slow speeds at a certain time of the day or throughout the entire day?
Are you experiencing slow speeds at a certain time of the day or throughout the entire day?
Best regards,
JM
Jordan M's updateReviewer Update
18 Sept 2025, 16:40Throughout the entire day... I couldn't even attend a meeting earlier... earlier it was reading at 1mbps
JM
Jordan M's update18 Sept 2025, 16:40
Reviewer Update
Throughout the entire day... I couldn't even attend a meeting earlier... earlier it was reading at 1mbps
JM
Jordan M's updateReviewer Update
18 Sept 2025, 16:42Literally right now I tried to do a speed test on the actual machine and ive not got no internet. Its not even showing me the actual speed. Actually it just finished its at 0mbps..... come on....
JM
Jordan M's update18 Sept 2025, 16:42
Reviewer Update
Literally right now I tried to do a speed test on the actual machine and ive not got no internet. Its not even showing me the actual speed. Actually it just finished its at 0mbps..... come on....
JM
Jordan M's updateReviewer Update
18 Sept 2025, 16:42This is actually a ****....
JM
Jordan M's update18 Sept 2025, 16:42
Reviewer Update
This is actually a ****....
Rain's replyOfficial
18 Sept 2025, 17:00Hi Jordan,
Please note that your serving tower was offline but has since been restored. We have refreshed your signal — kindly restart your device to ensure connectivity.
Kind regards,
Rain
Please note that your serving tower was offline but has since been restored. We have refreshed your signal — kindly restart your device to ensure connectivity.
Kind regards,
Rain
Best regards,
Rain's reply18 Sept 2025, 17:00
Official
Hi Jordan,
Please note that your serving tower was offline but has since been restored. We have refreshed your signal — kindly restart your device to ensure connectivity.
Kind regards,
Rain
Please note that your serving tower was offline but has since been restored. We have refreshed your signal — kindly restart your device to ensure connectivity.
Kind regards,
Rain
Best regards,
JM
Jordan M's updateReviewer Update
18 Sept 2025, 17:03When did it go offline? 3 weeks ago? When I started getting bad signal?
JM
Jordan M's update18 Sept 2025, 17:03
Reviewer Update
When did it go offline? 3 weeks ago? When I started getting bad signal?
Rain's replyOfficial
18 Sept 2025, 17:20Hi Jordan
We have just checked your signal readings, and we see that your connection is stable
Kindly advise what issues you are having so we may further assist
Regards
Rain
We have just checked your signal readings, and we see that your connection is stable
Kindly advise what issues you are having so we may further assist
Regards
Rain
Best regards,
Rain's reply18 Sept 2025, 17:20
Official
Hi Jordan
We have just checked your signal readings, and we see that your connection is stable
Kindly advise what issues you are having so we may further assist
Regards
Rain
We have just checked your signal readings, and we see that your connection is stable
Kindly advise what issues you are having so we may further assist
Regards
Rain
Best regards,
JM
Jordan M's updateReviewer Update
18 Sept 2025, 17:23I would like to know when I will get my money back for those 2 months....
JM
Jordan M's update18 Sept 2025, 17:23
Reviewer Update
I would like to know when I will get my money back for those 2 months....
Rain's replyOfficial
18 Sept 2025, 17:51Hi Jordan
Thank you for the prompt response
As previously advised, the matter is being investigated by the billing team
Once they have provided a response, we will get back to you
Regards
Rain
Thank you for the prompt response
As previously advised, the matter is being investigated by the billing team
Once they have provided a response, we will get back to you
Regards
Rain
Best regards,
Rain's reply18 Sept 2025, 17:51
Official
Hi Jordan
Thank you for the prompt response
As previously advised, the matter is being investigated by the billing team
Once they have provided a response, we will get back to you
Regards
Rain
Thank you for the prompt response
As previously advised, the matter is being investigated by the billing team
Once they have provided a response, we will get back to you
Regards
Rain
Best regards,
JM
Jordan M's updateReviewer Update
20 Sept 2025, 20:41You know its funny how my internet was good for 1 day after you did what you did... and now I had to turn off my wifi to use my data to post this... FIX YOUR ****!
JM
Jordan M's update20 Sept 2025, 20:41
Reviewer Update
You know its funny how my internet was good for 1 day after you did what you did... and now I had to turn off my wifi to use my data to post this... FIX YOUR ****!
Rain's replyOfficial
21 Sept 2025, 08:14Hi Jordan,
Kindly note that your refund was processed on Friday. Refunds typically take 7–10 working days to reflect on your side.
Regarding your connection, we ran a speed test from our end and recorded 39 Mbps. Please run a test on your side using speed.rain
and send the results to ***
for further review.
Kind regards,
Rain
Kindly note that your refund was processed on Friday. Refunds typically take 7–10 working days to reflect on your side.
Regarding your connection, we ran a speed test from our end and recorded 39 Mbps. Please run a test on your side using speed.rain
and send the results to ***
for further review.
Kind regards,
Rain
Best regards,
Rain's reply21 Sept 2025, 08:14
Official
Hi Jordan,
Kindly note that your refund was processed on Friday. Refunds typically take 7–10 working days to reflect on your side.
Regarding your connection, we ran a speed test from our end and recorded 39 Mbps. Please run a test on your side using speed.rain
and send the results to ***
for further review.
Kind regards,
Rain
Kindly note that your refund was processed on Friday. Refunds typically take 7–10 working days to reflect on your side.
Regarding your connection, we ran a speed test from our end and recorded 39 Mbps. Please run a test on your side using speed.rain
and send the results to ***
for further review.
Kind regards,
Rain
Best regards,
JM
Jordan M's updateReviewer Update
22 Sept 2025, 15:40How are you guys still in business.... I PAY YOU FOR INTERNET! If there is one thing in life that irritates me... its things that I pay for that doesnt work. 0mbps..... HOW THE **** are you gonna do this to people.... How are you robbing me like this every ****ing month.... SORT YOUR **** OUT! GET YOUR **** TOGETHER! SOMEONE BETTER ****ING CALL ME NOW! I HAVE A DEADLINE! I CANT DO ****!
JM
Jordan M's update22 Sept 2025, 15:40
Reviewer Update
How are you guys still in business.... I PAY YOU FOR INTERNET! If there is one thing in life that irritates me... its things that I pay for that doesnt work. 0mbps..... HOW THE **** are you gonna do this to people.... How are you robbing me like this every ****ing month.... SORT YOUR **** OUT! GET YOUR **** TOGETHER! SOMEONE BETTER ****ING CALL ME NOW! I HAVE A DEADLINE! I CANT DO ****!
Rain's replyOfficial
22 Sept 2025, 16:30We just checked your connection now and your signal readings are excellent and your speeds are above 100mbps on our side, kindly advise what issues you experiencing with your connection.
Best regards,
Rain's reply22 Sept 2025, 16:30
Official
We just checked your connection now and your signal readings are excellent and your speeds are above 100mbps on our side, kindly advise what issues you experiencing with your connection.
Best regards,
JM
Jordan M's updateReviewer Update
22 Sept 2025, 16:36It keeps dropping and I literally have a photo of it at 0mbps... I dont even care how fast it is... just consistency...
JM
Jordan M's update22 Sept 2025, 16:36
Reviewer Update
It keeps dropping and I literally have a photo of it at 0mbps... I dont even care how fast it is... just consistency...
Rain's replyOfficial
22 Sept 2025, 17:07Hi Jordan,
Like we mentioned, please share the photo on ***
Additionally, please do your speed test on https://www.speedtest.net
Rain
Like we mentioned, please share the photo on ***
Additionally, please do your speed test on https://www.speedtest.net
Rain
Best regards,
Rain's reply22 Sept 2025, 17:07
Official
Hi Jordan,
Like we mentioned, please share the photo on ***
Additionally, please do your speed test on https://www.speedtest.net
Rain
Like we mentioned, please share the photo on ***
Additionally, please do your speed test on https://www.speedtest.net
Rain
Best regards,
JM
Jordan M's updateReviewer Update
22 Sept 2025, 17:10Once again its dropped... can't even watch. YouTube video right now... what the actual **** rain.
JM
Jordan M's update22 Sept 2025, 17:10
Reviewer Update
Once again its dropped... can't even watch. YouTube video right now... what the actual **** rain.
Rain's replyOfficial
22 Sept 2025, 18:03Hi jordan,
Please do a speed test and share the results on ***
Rain
Please do a speed test and share the results on ***
Rain
Best regards,
Rain's reply22 Sept 2025, 18:03
Official
Hi jordan,
Please do a speed test and share the results on ***
Rain
Please do a speed test and share the results on ***
Rain
Best regards,
JM
Jordan M's updateReviewer Update
22 Sept 2025, 18:09I literally just did that..... but I'll do.it again..
JM
Jordan M's update22 Sept 2025, 18:09
Reviewer Update
I literally just did that..... but I'll do.it again..
JM
Jordan M's updateReviewer Update
22 Sept 2025, 18:10Like come on man.... seriously... this isn't cool... I just had to restart the router again for the 5th time today.... my Google home keeps factory resetting because of this ****.... please call me now....
JM
Jordan M's update22 Sept 2025, 18:10
Reviewer Update
Like come on man.... seriously... this isn't cool... I just had to restart the router again for the 5th time today.... my Google home keeps factory resetting because of this ****.... please call me now....
Rain's replyOfficial
22 Sept 2025, 18:29Hi jordan
Kindly use one of these links to do the speed test. https://www.speedtest.net or https://speed.rain.co.za/
Rain
Kindly use one of these links to do the speed test. https://www.speedtest.net or https://speed.rain.co.za/
Rain
Best regards,
Rain's reply22 Sept 2025, 18:29
Official
Hi jordan
Kindly use one of these links to do the speed test. https://www.speedtest.net or https://speed.rain.co.za/
Rain
Kindly use one of these links to do the speed test. https://www.speedtest.net or https://speed.rain.co.za/
Rain
Best regards,
JM
Jordan M's updateReviewer Update
24 Sept 2025, 08:46Simply trying to watch some TV.... ans thwn once again no ****i g internet.... you guys are the worst internet providers in the country... your customer support is ****.... no one gets anything done... you suck
JM
Jordan M's update24 Sept 2025, 08:46
Reviewer Update
Simply trying to watch some TV.... ans thwn once again no ****i g internet.... you guys are the worst internet providers in the country... your customer support is ****.... no one gets anything done... you suck
JM
Jordan M's updateReviewer Update
24 Sept 2025, 08:47The fact that it takes me so long to load even this web page is ridiculous.... and to post what I type is a whole other story....
JM
Jordan M's update24 Sept 2025, 08:47
Reviewer Update
The fact that it takes me so long to load even this web page is ridiculous.... and to post what I type is a whole other story....
Rain's replyOfficial
24 Sept 2025, 08:54We just checked your connection and we can confirm that your signal readings are excellent your speeds are great and there are no issues with the network in your area.
Kindly advise on which streaming platform you having issues?
Kindly advise on which streaming platform you having issues?
Best regards,
Rain's reply24 Sept 2025, 08:54
Official
We just checked your connection and we can confirm that your signal readings are excellent your speeds are great and there are no issues with the network in your area.
Kindly advise on which streaming platform you having issues?
Kindly advise on which streaming platform you having issues?
Best regards,
JM
Jordan M's updateReviewer Update
24 Sept 2025, 08:58Well then there is a bigger problem... its dstv...
JM
Jordan M's update24 Sept 2025, 08:58
Reviewer Update
Well then there is a bigger problem... its dstv...
Rain's replyOfficial
24 Sept 2025, 10:56Please try and lower your streaming quality and clear your cache from your streaming device and monitor.
Best regards,
Rain's reply24 Sept 2025, 10:56
Official
Please try and lower your streaming quality and clear your cache from your streaming device and monitor.
Best regards,