AB
Andre B
1 reviews | Active since Mar 2022
02 Apr 2025, 15:39
********s
No assistance from rain when they are in the wrong. Never make an agreement with them as the will change your agreement without notice or your consent. The will debit more from your account and make sure the take a month before doing a refund. Also if they are in the wrong they will switch off your internet. When you phone in you get no assistance. They always tell you the accounts department will get back to you but never do. After logging 30 tickets in 28 days i still didnt get any call back from them.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
03 Apr 2025, 09:40Hey Andre B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 Apr 2025, 09:40
Official
Hey Andre B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
AB
Andre B's updateReviewer Update
04 Apr 2025, 07:17There was a person who contacted me yesterday. The was a payment plan arranged. I was promised a email with the payment plan in black and white but still have not received the email. Also the person was supposed to give me feedback on the refund that rain owes me but still have not received any feedback on that. I would like to get the resolved and would like everything on email with a plan on what the next steps would be should rain not stick with the set payment plan and if the debit more from my account without my consent.
AB
Andre B's update04 Apr 2025, 07:17
Reviewer Update
There was a person who contacted me yesterday. The was a payment plan arranged. I was promised a email with the payment plan in black and white but still have not received the email. Also the person was supposed to give me feedback on the refund that rain owes me but still have not received any feedback on that. I would like to get the resolved and would like everything on email with a plan on what the next steps would be should rain not stick with the set payment plan and if the debit more from my account without my consent.
AB
Andre B's updateReviewer Update
04 Apr 2025, 07:46That's is good news but I still want a full action plan from rain regarding the problem that rain does not stick to payment plans and also when a payment plan is in place they debit more then the payment plan arrangement. What will consequences be for rain and what steps I'll be able to take from my side should this happen for a third time
AB
Andre B's update04 Apr 2025, 07:46
Reviewer Update
That's is good news but I still want a full action plan from rain regarding the problem that rain does not stick to payment plans and also when a payment plan is in place they debit more then the payment plan arrangement. What will consequences be for rain and what steps I'll be able to take from my side should this happen for a third time
AB
Andre B's updateReviewer Update
04 Apr 2025, 13:35So interesting to see that in the last 4 days Rain has taken from my account R2 241.33. The first debit of R1 706.33 was done on the first. Then rain wanted to debit an additional R1 706.33 from my account on the 1st of April but was not successful. From 1 April till 4 April rain has been trying to debit my account 4 time for additional funds costing me a total of R900 in bounced debit orders. Then to my surprise rain has today debit an additional R535.00 from account. This brings my overall cost this month alone to R3 141.33? Who does rain think they are?????? So glad I opened a case at ICASA. Next steps is to get rain to publicly show people what ********s they are. I'm sure I'm not the first they have done this to. I'll make rain pay for this.
AB
Andre B's update04 Apr 2025, 13:35
Reviewer Update
So interesting to see that in the last 4 days Rain has taken from my account R2 241.33. The first debit of R1 706.33 was done on the first. Then rain wanted to debit an additional R1 706.33 from my account on the 1st of April but was not successful. From 1 April till 4 April rain has been trying to debit my account 4 time for additional funds costing me a total of R900 in bounced debit orders. Then to my surprise rain has today debit an additional R535.00 from account. This brings my overall cost this month alone to R3 141.33? Who does rain think they are?????? So glad I opened a case at ICASA. Next steps is to get rain to publicly show people what ********s they are. I'm sure I'm not the first they have done this to. I'll make rain pay for this.
AB
Andre B's updateReviewer Update
04 Apr 2025, 15:55Good Day. If you would be so kind to read the full message it would be appreciated. In the massage you will find that rain has debited more then what was agreed upon the first time. Also I was debited on 2 different occasions this month also. This is without the fact that rain has cost me more then R900 in bounced debit orders due to them wanting to debit in one month 2 time for R1 706.33. When will this be sorted and when will rain pay back a total amount of R2 141.33 as per the negligence on there side. As I also disclosed in the previous massage. I have opened a case with ICASA regarding the *****ulent debits that rain performed on my account without consequences.
AB
Andre B's update04 Apr 2025, 15:55
Reviewer Update
Good Day. If you would be so kind to read the full message it would be appreciated. In the massage you will find that rain has debited more then what was agreed upon the first time. Also I was debited on 2 different occasions this month also. This is without the fact that rain has cost me more then R900 in bounced debit orders due to them wanting to debit in one month 2 time for R1 706.33. When will this be sorted and when will rain pay back a total amount of R2 141.33 as per the negligence on there side. As I also disclosed in the previous massage. I have opened a case with ICASA regarding the *****ulent debits that rain performed on my account without consequences.