*********** ****s

I had a 4G subscription. January I decided that I’m going to upgrade to 5G. On the 12th of January I called your sales and asked to be upgraded. My first question was will I be billed twice and your sales consultant said no and we continued with the subscription for 5G. He asked if I want to wait until I receive my 5G router and I said no we can continue with cancellation. Surprisingly I get billed twice but I specifically asked and was told no I won’t. Common sense why would I subscribe to 5G while I still have to pay for 4G knowing very well that I’m going to pay twice. Your consultant should not promised a non payment for 4G. I requested that you listen to our conversation and since your company is covering for your incompetence since Sunday im being told to pay for someone’s incompetence. Refer to your consultant and my conversation since well you always say your calls are recorded.